2 /5 Tim Loosier: I’ve been a client with State Farm for several years and recently reached out to the Judiet Dere Insurance Agency with questions regarding my escalating auto premiums and discrepancies in the claims listed on my account. Unfortunately, the experience left much to be desired.
The agent I worked with was responsive and knowledgeable about underwriting practices, but the tone of the communication lacked warmth and empathy, especially given my clear frustration and confusion over unexplained rate hikes. I asked several times for clarification regarding the use of my consumer report and C.L.U.E. data, and while I received factual explanations, I was never given a direct acknowledgment of how this information was affecting my premiums.
Additionally, there was incorrect or outdated claim information reported, some of which appeared incomplete or inaccurately categorized. Despite pointing this out, I never received a full or transparent breakdown of how these claims influenced the premium increases. The interaction felt more like a defense of company policies than a genuine attempt to address customer concerns or retain my business.
Overall, I expected more accountability, transparency, and customer care from a company that claims to offer “the best combination of price, service, and protection.”
