1 /5 Danielle Tieskotter: Stopped in tonight because I have purchased three small rings with my kids birthstones and purchased the care plan originally. I was met by Becky who instantly asked for my paperwork. When I said I didn’t have it was immediately met with a bit of a snotty attitude. “Every jeweler requires paperwork.” Absolutely not, most have records in the computer and I have been to that exact store with no problem in the past. After giving me a bit of run around and me expressing how ridiculous it is to expect people to keep a folder of paperwork and not have electronic files - she agreed to look it up. Once looked up she read me the statement about getting my jewelry checked every 12 months and pointed to each word with her finger (which I have been in within that time and had all 3 rings checked).
Needless to say, I ended up leaving without getting my ring repaired. I will go to another Fred Meyer, sadly Becky’s customer service shouldn’t suffer because she isn’t making a sale. Treating me as if I cannot read or I am ignorant because I don’t have my paperwork- is unacceptable. If Fred Meyer does expect physical paperwork presented - it is 2024 and they need to utilize the computer systems better. Seems to me, since I have had service at that same location with no issue in the past- this was a Becky issue. I will never buy jewelry from Fred Meyers again due to her service.
