1 /5 SK: Terrible experience at this studio. I was denied entry to my very first trial class simply because I arrived 10 minutes early instead of arriving 15 minutes early. Please note that on this day, the road to the studio was completely blocked off, cars were not allowed to pass through, forcing me to re-route end moment but I still managed to arrive early to class. The studio was completely empty at this time, yet the trainer refused to start the check-in process, citing a rigid policy without offering any explanation as to why 10 minutes wasn’t sufficient for the sign-up.
What made the situation worse was the trainer’s attitude - rude, unprofessional, and completely lacking in basic courtesy. Instead of communicating respectfully, I was spoken to in a dismissive tone and made to feel like an inconvenience.
Even more frustrating was the fact that other members were allowed in late simply because they were not new. So clearly, flexibility exists, just not for first-time visitors. That kind of double standard speaks volumes about how they treat potential new clients.
I completely understand the importance of having policies in place to maintain order. But to enforce them so rigidly, without logic or compassion, and while treating people poorly, is simply unacceptable. A gym, especially one trying to attract new members, should strive to be welcoming and supportive, not cold and exclusionary. I won’t be returning, and I strongly suggest others think twice before giving this place their business.
