Allstate Insurance: West Hills Insurance Agency - Bremerton (WA)

2 /5 Caitlin: Support is nonexistent, requests for quotes for expanding or adding to our policy have gone unanswered and unacknowledged, and we generally just hope we never actually need to file a claim while we have this insurer. They were supposed to be the best in the area and have left me disappointed.

5 /5 Carol Nelson: Switching to Allstate with the agent from Westhills was easy and we felt that we were given fair and honest service. Communication through emails to keep us updated on any changes has been efficient and easy to use along with using the app. Up to this point we have been very satisfied.

1 /5 C M: Signed me up for National General as a new driver with the promise of a cheaper rate at 6 months. 6 months later get told it will NOT be cheaper, and I have to wait until the 1 year mark for a nice price drop. Okay, patience right? But nah, it literally GOT MORE EXPENSIVE AT 1 YEAR! I got zero decent explanation. How does that even happen to a new driver with a spotless driving record? Miserable experience. I’m cancelling and switching to Geico, if this office will ever pick up their phone again… Edit: I spoke to Hannah just now at this office (my usual agent is Bill) and she was very helpful and apologetic, actually finding a way very quickly to lower my rate. I will still be leaving on principle as this was all very unacceptable to me. Bill, if you ever read this I think you are kind of a jerk for charging me more than necessary even though I told you I was diagnosed with cancer in October and that every penny matters to me and my and my family. I am disappointed.

5 /5 Laurie Baker: I was so grateful to Java Johnson for her kindness and compassion while working with me after my Mom passed away. She walked me through my coverage options and I knew I was in good hands. The process was sad for me, but she got me through it.

5 /5 Heather Loucks: Moved to Poulsbo back in July and needed new vehicle insurance. Donna at Allstate aka West Hills Insurance was so helpful and got me setup with insurance in no time at all. I would definitely recommend!