Mariam Oleks I had a pedicure appointment with Andrey, and the communication was quite poor. Im not typically one to leave negative reviews, but after reaching out multiple times without a response, I felt it was important to share my experience. The first pedicure was decent, but for the second, I only wanted a gel removal and a regular cleaning. Instead, I was charged $70, and when I got home, I realized I only received the gel removal and excessively filed nails. I sent him photos and kindly asked for an explanation of the charges, but he has ignored my messages.
1 /5
Shonna Roberts I saw Edgar for hair extensions and he did a fantastic job. The hair is a perfect match, the extensions are undetectable and really beautiful. He was an engaging conversationalist, friendly and nice. The salon was clean and had a fun atmosphere. I was offered coffee & water numerous times and felt very welcome & comfortable. I will definitely be back!
5 /5
makayla holcomb I hesitated to write this review because I genuinely appreciate Wow Beauty Bar. The atmosphere is fantastic, and Anna and Edgar are kind, professional owners. They made efforts to resolve my issues, which is why I cant give them just one star.
However, Im concerned that what happened to me could happen to others.
On May 8th, I visited for a hair extension installation, trying a test run for my wedding. I have short hair and wanted longer hair for the occasion. During my consultation, Anna assessed my unique burgundy color and said she would special order the matching extensions.
Before my appointment, Anna sent photos of the hair, which looked nice, but I expressed that the color didn’t match mine. She assured me it would blend well. Trusting her expertise, I went ahead.
After a six-hour installation, Anna showed me videos of my hair, which looked good. But when I got home, my fiancé immediately noticed the color mismatch. It was painfully obvious, and I felt embarrassed to go out. Anna suggested I dye the extensions, recommending another stylist, so I made an appointment in hopes of resolving the issue.
That night, I noticed excessive shedding—not bonds coming out, but actual strands. I lost about a quarter of the hair within two days, but I thought it might be normal for this type of extension.
The next day, chaos ensued. The hair tangled and matted, and despite trying deep conditioning and products, I couldn’t brush it out. It felt synthetic. I reached out to Anna, who was understanding. After about a week, I asked her to remove the extensions and requested a refund, which she processed without hesitation. She suggested I return in October for better quality hair.
When I returned in October, I requested 24” blonde extensions, slightly wavy to match my hair. This time, Anna matched the color perfectly, and I was thrilled. However, the next morning, I started losing entire bonds—six in total. I messaged Anna immediately, and by my follow-up appointment, I had lost 20 bonds. She reattached everything using her ice method, and I appreciated her allowing me to bring my baby during the appointment.
Despite reassurances, I continued to lose bonds over the weekend, and the hair felt strange—like a cheap wig. Seeking a second opinion, I consulted my wedding makeup and hair artist, who had experience with extensions. After a brief inspection, she refused to style my hair due to concerns about the bonds and their direction. She pointed out that the extensions were mixed with synthetic hair, which she demonstrated with a burn test.
She also showed me areas where my hair was thinning. I was devastated and reached out to Anna, asking for another refund and to remove the extensions before I lost more hair. Anna quickly agreed and processed the refund before even removing the extensions, demonstrating her commitment to customer satisfaction.
I had collected some of the fallen bonds, and when I burned them, they melted, confirming my concerns. I know they recently changed vendors, and I hope the quality has improved.
I’m attaching photos of the hair to illustrate the poor quality. Extensions should be silky smooth, and I paid $400 for hair that felt like a $20 Halloween wig.
I’m truly upset that this didn’t work out for me, and I feel somewhat scammed. Now, I’m scrambling to figure out what to do for my wedding, and I had to get a significant haircut to address how thin my hair looked afterward.
I appreciate the professionalism of Wow Beauty Bar and their beautiful shop. However, the quality of the hair was disappointing, and my experience was far from satisfactory.
2 /5