Top 16 Reviews Nail and Spa Spokane, WA new update 2

Sara Araica If I could give 0 stars I would. Do not waste your time coming to this place. Customer service is horrible. They give you attitude from the moment you walk in, until you leave. I came to get a pedicure and the guy proceeded to put my sandals on without the polish being dry fully. I told him I didn’t mind sitting to wait for the nail polish to dry, and he proceeded to ignore me, or give me the paper sandals that all nail salons give out in the mean time your polish dry. I still paid and TIP THEM BOTH individually. As soon as I got to my car, I took the sandals off and they were all smoosh into it and turned around to see if they could fix it and they had already left. Obviously they were in a rush because they wanted to leave. I came two days later to ask them if they can fix it or give me a refund. To what they automatically said “we don’t do refunds” and then she gave me attitude the whole way as she kept explaining me “how regular polish work”, until I had enough and I told her, I’m 27 years old, I know how nail polish work, you guys put my sandals not me. I’m being polite no need to keep giving me attitude or keep rolling your eyes at me…. Long story short, if you don’t like getting attitude while you are paying so much money for a service that they specify for, don’t come here.

Hillary Hanich I went to Nail Paradise today and left absolutely loving my new look, the gals were super fast and efficient, I got a full set done, no pain, no games! The atmosphere was nice, and everybody had a friendly, calm demeanor. Other gals were in there, getting manicures and pedicures as well. I will be going again without a doubt, impressive nail shop.

Emily Fulton I love this place! Relaxing atmosphere, very sweet professionals who are fast and do quality work. Other places are slower and use too much acrylic, resulting in premature breakage and separation. My nails always last two weeks before I need a fill when I have them done here.

Savanah Thompson I visited this place while in Spokane for my bfs job. I first Called and requested Gel x and was told they could complete this service when in fact they could not. When I opened the door of the salon I was hit in the face with the smell of acrylic and acetone as theres not enough ventilation in the small area. I received tips with SEVERAL layers of gel builder on top. The process of getting my nails prepped for the gel polish was very painful as the lady was pressing very hard on the sides of my fingers. To top it off my nails are uneven, not the same length on each hand and on some have streaks that you can see through the polish and didnt even apply cuticle oil after slaughtering them. Im VERY disappointed in my experience here and would not recommend anyone to go here. *** UPDATE*** I had these done LESS than a WEEK ago and have already lost one. Just pathetic.

JM OConnor Absolutely Love this Nail Salon! I am new to Spokane( just moved in December 2024) and had learned of a nail salon just south of me(another one that was not Mai Nails) and had gone to them twice prior, but my last visit with the other nail salon was less than stellar( I dont like to be chastised for being early for my appt. so I decided to take my business elsewhere). I called Mai Nails on the off chance that they could take me as a last minute appt. and I believe it was Mai I spoke with and she asked how soon I could be there and I advised less than 5 minutes( I am literally a hop, skip and jump away from the location), I got to Mai Nails and I love how cozy the shop is when I walked in and how wonderfully friendly everyone was when they greeted me :) . I got my nails done by Mai herself and she is an ABSOLUTE JOY! I love her and her bubbly personality and how funny she is! I love also the fact that I got a neck and shoulder massage( which I didnt know I needed until it started), I then told Mai I am going to move in and never leave since this is my new favorite place to be! My nails look phenomenal( I came in for a fill) and I will be there again this weekend for another fill and it is also my birthday this week, so my nails have look their best! :D Thank you Mai!

Kalie Slater I go here at least once a month, they do excellent work and truly value your business. They remember me when I walk in and they always go above and beyond.

LA CA This is the first time that Ive had acrylic nails and they have not popped off before the two-week mark! I am rough on my hands I work in the medical field, and now at the fire department, so my nails get banged they get pulled back I have bruised my thumb etc. however they are still going strong. When I go in for my fill Ill be asking for them to be thinned out a bit to make them a little more pointed. Update: got them filled and had them use basically my own color street nail designs and it costed $65. The person who put them on for me said she hasnt ever done them before so it was a learning experience they did come out with a few chips and nicks but overall it was good. I did have to put two more top coats on once home. They are the purple and blue ones.

Karen Grow I called when they opened to check availability for the day, they were able to get me in at noon. Tee was super nice and personable. I have a nail-biting habit and I know it can be challenging for some nail techs to form natural-looking nails over them but Tee did amazing! I showed her an inspiration-pic and tailored it to my needs. Looking forward to visiting again!

Anon Email This salon is so immaculately clean. It’s refreshing to feel comfortable and confident in such a well kept salon. I’ve been going for years now. The staff know me by name and are very friendly.

Cameo Townsend We love this place! I brought in 7 of us for walk in manis and pedis and they got us right away with minimal wait. The staff was so kind and did an amazing job. We will be back again!

Tiffany Wilkins Id give 0 stars of I could for the customer service I just received. While this wasnt my first visit, each experience has been 3 stars or less. This was by far the worst!!! I could write a book but Ill try to keep it brief. Lady owner was rude and disrespectful because even after providing pics, she got frustrated they couldnt do any of the designs I asked for. Im not to going to pay for designs that arent close to what I asked for. So the older lady came over screaming at me that I needed to hurry up because they didnt have time. That was an insult because Im paying you maam. This tech is going but is a grown woman and talks better English that the lady owner (I think theyre mother and daughter). So she could certainly speak for herself. Not to mention the guy nicked my cuticles at least 5 times during my fill and I had to reshape my own nails. My kid asked to sit in the pedicure chair, which to my knowledge was fine. However, once she and I starting having words, she felt the need to bring my kid into the conversation as if he was misbehaving while I was being serviced which wasnt true. He played on his laptop the entire time and was in his own world. They dont understand the concept of customer service. Im sure its partly due to the cultural barriers but I dont care. Ill never go back and hope you dont either.

Amanda Powers They are the only place that get my nails exactly how I love them. They never rush even when busy and the nails always last, I went elsewhere once and not only paid more, but my nails were so not what I wanted at all. Plus I lost one into my second week and they were so bad. I highly recommend them for nails and waxing. I love the quality and the customer service. Great selection, great prices and I guarantee youll leave happy.

Mariaelena Sanchez Tracy did an amazing job on my manicure and pedicure. I asked for natural looking gel on my nails and she came through will definitely recommend to everyone.

P. PP I came in for a gel pedi, but needed old gel removed first. A tech used a nail drill to remove my old gel and went in so deep that it left my natural nails all broken/cracked. Nails have now been breaking off non stop. If you are too lazy to soak off prior gel, dont offer the service. Will never return.

Tammy Byrd I love them my nails are amazing. The owner is the best theres not a design that she cant do and do excellent!!!

Kylyn Westerman Won’t be going back here, I wish would’ve read the reviews before coming in. I only get a couple pedicures every year so I’m really disappointed with this experience. The pedicure was mediocre, she hardly scrubbed my feet and didn’t use any lotion. I didn’t see her get the tools out of sterile packages, but I could’ve missed that step. The clipping & filing job I could’ve done just as well at home. I asked for a flower, and she gave me the strangest color combo (bright purple nail polish with mustard yellow, red, and green flowers?). She pressured me to tip while paying, and it wasn’t until after I paid that she told me there was a 5% fee for using a card.

Naomi Cox Carrasco Jessi Nails has always been very friendly and prompt. I use Anna and she has been amazing. She listens to what you want done and is diligent in making your nails look great!

Tiffanie Browne Got my nails done and in less then 2 weeks they are lifting up From the back I have had to do nail glue for over a week because of how busy my schedule has been so I didnt lose the nail. 3 employees worked on my hand so I can understand where there may have been steps. Missed that would cause them to lift so early. I will say the design work is amazing. The girl did it free hand without a stamper. But besides that, when I did go in the guy was trying to say that happens with time, i have been getting my nails done for 18+ years and never have i had this happen in just 2 weeks and no care for what i had to say. I am very underwhelmed with my experience and with the nails lifting from the back So soon after getting them done I will not go back. I went to them because they were closer then the hour away for my old girl... now to keep looking for a good nail place close to home.

Lariah marie The environment was nice. The lady that did my nails was very friendly. The lady that did my nails also did them very thin. The design wasn’t cute. Definitely won’t be back lesson learned if you want your nails done go to someone that does nails for all sorts of ages, not just seniors in my perspective. It looked like my nails were meant to be on someone’s grandma‘s hands due to how than they were, the art was nice, but Will not be going back to that salon there’s a first time for everything. I honestly felt like I was being scammed The set she did did not look like I wanted it to it. Look like somebody was rushed and forgot to do things I’ve Never had to say that that’s enough The Apex is completely off. I’ve never seen nails super thin and easily to break. I’ve been getting my nails done since the age of 15 and there’s no way I would pay $60 for a full set. That’s not even cute. It looks like it could be somebody else’s hands and not mine I won’t be going back.

Tami Nun-ya Renee is great and patient. She will make sure your nails look awesome every time. Special $ 20 till the end of Match for most services! Book now!

Ana Mullen I got an acrylic set done by Elaine and was displeased to say the least. She cut me with the little electric file tool at least 5 times and proceeded to rub hand sanitizer in them which hurt quite a bit. She didn’t say anything about the cuts. The acrylic application was very clearly poorly done, she applied way too much and filed very roughly for a long time. All the nails are different thicknesses and lengths and almost every one is slightly crooked. They look fine from a distance but when you look closer all the imperfections are everywhere. She also let me leave with acrylic residue all around my nails which i had to peel off. It was definitely not very professional she was not precise whatsoever. They aren’t so terrible that i will rip them off immediately but I definitely will not come back here

Hailee Roberson Every visit to this salon feels like a royal treatment! From the moment I walk in, I’m greeted by beautiful, kind faces that instantly brighten my day. The energy is contagious, and the lavish decor makes me feel like I’m indulging in a true pampering experience. Each nail tech is a true artist, bringing my visions to life with stunning acrylic sets that never fail to impress. Even when I accidentally break a nail, they work their magic, ensuring I leave feeling and looking like a total baddie! With fantastic hours and unbeatable prices, this has become my go-to spot after years of searching. I can’t express enough how much I appreciate everyone here—they truly make every visit special!

Vanessa Orozco Brian did a great job with my nails! I wanted something fun for my upcoming trip to New Orleans. Brian nailed it, and got them done so quickly! Definitely will be going back to have him do my nails. I also, love getting a pedicure here. It’s clean and maintained inside. I recommend this place to everyone!

Vina Lopez I’ve been to a couple other places that have done well, but If you’re wanting nails that are perfect, and a customer experience that is also perfect, look no further!! Brian did my acrylics and his attention to detail is amazing, no nips or cuts at all. It was truly a relaxing nail appointment. The acrylics were placed cleanly, and was speedy with his service. They also had comfy chairs and drinks to offer. Jojet did my pedicure, and his service was excellent. Clean and beautiful as well. I left feeling so refreshed and happy with my new mani and pedi. They both took great care of me and I will never go to another salon in Spokane after visiting here. Not to mention, the prices are very fair for the set that I received. $75 for my acrylics, and $50 for my pedicure with gel.

Andrea West Coast I was a walk in with no wait time. They give great massages when getting a pedi and they have great massage chairs. BEN did a great job on my nails and took his time stayed late to do a great job and gave me money back when I didnt have him put extra lines in!

Megan Hawley This might be the worst application of acrylic nails I’ve ever seen. The acrylic is thick and uneven, globs of acrylic n the sides of my fingers, the paint was uneven and partially separated/came off, there are hairs in the paint. All that AND the shape want finished off so they are sharp. I’ll be spending the evening soaking my hands trying to get this off. Absolutely not worth the $120 for this and a basic pedicure!!!

artemio valdez Wife had a great experience and will come back! this place had New management and it really shows! Very clean and newly remodeled I recommend everyone to check this place out!

Katina Gordon My hotel spa was booked and I am SO glad they were because otherwise I wouldnt have found Pure, and Kathryn. If there were 10 stars and diamonds that is what I would give her. I had an 85 minute massage that was PURE BLISS. Kathryn’s magical technique, was relaxing, therapeutic, and rejuvenating. Everything about her and her professionalism was top notch. Do yourself a favor and book a massage with her. I promise you wont regret it. The reasonable prices were icing on the cake and make its very easy to give the generous tip that she deserves!

Arsen Caudzee I had an amazing experience with Yelena at Pure Boutique and Spa! She is extremely professional and truly knows her stuff. From the moment I walked in, she made me feel welcome and comfortable. The treatment was incredibly relaxing, and my skin feels fantastic. Yelena genuinely cares about her clients and offers excellent services at very reasonable prices. I highly recommend her to anyone looking for high-quality skincare. Thank you, Yelena, for such a wonderful experience! -Arsen

Jenny Arlt I have had the pleasure of visiting Adriel at Pure for a manicure and pedicure several times over the past year. I can confidently say it is always an exceptional experience from start to finish. Adriels professionalism and attention to detail truly stands out. From the moment I walk in, I am warmly greeted and made to feel right at home. Adriels expertise shines through as she meticulously works on my nails, ensuring every stroke is precise and perfect. Her skillful technique results in a manicure that looks flawless and feels incredibly pampering. What impressed me the most was the longevity of the results. Even after days of wear and tear, my nails still looked immaculate. Adriel uses high-quality products and techniques that truly deliver long-lasting results, which is something I greatly appreciate. Adriel will work to ensure you are pleased with her services especially in regard to longevity. Not only is Adriel incredibly talented, but she also creates a relaxing and enjoyable atmosphere during the appointment. Her friendly demeanor and genuine passion for her craft make the experience even more delightful. Overall, I highly recommend Adriel at Pure for anyone seeking professional, perfect, and long-lasting manicures and pedicures. You wont be disappointed!

Em B Mariah did my full acrylic set about a week ago and they still look perfect! She was the gentlest nail tech I’ve ever been to and was so kind and fun to talk to on top of doing an amazing job! I also have a nail glue allergy, so Mariah accommodated this and was willing to explain every part of the process to me to make sure nothing was going to cause me any problems. I can’t wait to see what the next set she does for me looks like. She is easily a 5-star tech!

Kelly Phillips I went in for a full set of acrylic nails and everyone I spoke to was so nice, but unfortunately this is the worst set of nails Ive ever had. They are way too thick, uneven, and oddly shaped. I asked for an oval shape but theyre too wide even asking for them to be narrowed. The set took over 2 hours and cost $70 so I wasnt expecting to need to get them fixed at another salon.

Mariah Miller I got my first manicure/pedicure at De Soleil from Lana for my honeymoon and it was a very pleasant experience. I have high anxiety and bite my nails and am extremely rough on my feet, but she was very respectful and professional and cleaned my nails right up. My feet look and feel great too. Will definitely be a returning customer!

Jessica Pollitt The first time I went in it was great I got the nails I wanted and the lady was super nice. But this time the guy did it and my nails arent what I wanted, their not the same length and one of them had a build up of polish that makes it look weird.

Sofia Rodriguez Absolutely nicest people! I loved my first visit and first time getting acrylic by them. ❤️❤️

DezaRae Anderson I only go here to get my nails done and my granddaughters nails done. Theyre efficient and do a great job and my nails stay for weeks without having any issues with them. My granddaughter wanted us stiletto and it had to be short because I only allow her a certain Lane and shes in school they had no problems accommodating her and did a great job.

Samantha Harrison First time visiting this salon and had a excellent experience. Clean atmosphere, relaxing massage chairs and fair pricing. The nail technicians took their time on our pedicures and manicures. They were extra gentle with my 98yr old Nana and I really appreciated their kindess. I will definitely return!

Devon Renee Love this place! Ive come here with my wife for pedicures a couple of times now. They take their time. I got gel polish and it fell off of one of my toes a couple fays later. I came in and they redid it for no charge and were super nice about it. I also got a gel acrylic set and they were gorgeous. I dont like long nails and she did a great shorter set. I cant remember her name, but I believe she is the only woman that works there/owns the salon. I showed her a picture of a design and she matched it perfectly. She was gentle and didnt hurt my nailbed or cuticles. Nails didnt chip or anything for several weeks (I dont get my nails done often so I took them off myself, but they lasted a long time!). Will definitely come back!

Shirlea Fletcher Great service and the most uniform set Ive been able to get for awhile. Pics will be from day of & then about a week later, still doing great. Spent $75 if I recall correctly. Cats eye color with sticker/rhinestone. A friend had recommended this place to me and stated her daughter always goes to them. Id say for good reason :)

Michelle Retherford I walked in to get my gel/acrylics off my nails. I asked for a a manicure because I knew my nails would need it. It took over an hour to remove the fillers. She was very rough with my hands and ground my cuticles pretty bad. She kept saying relax and got rougher and more annoyed at me. She got up after they were done and the other lady said she wants a manicure. I ended up leaving without my manicure. The positive thing is, it only cost $20 to get the gel/acrylics off. Unfortunately I would not recommend them. ☹️

Kathleen Caler 1st time in. I had a appointment for dip nails and a pedicure.. I was 10 minutes early seated on time she placed nail remover on nails when a walk in came into the salon. She sat her and did not get back to me for 35 minutes. Finally she started my nails, they are very uncomfortable and uneven the dip is on the sides of my fingers when I asked for her to remove the overhang of products he seem aggregated that I asked. The top get is clumpy and also uneven. I did not stay for the pedicure. Dont recommend $50.00 lost

Terry Zakar I got my first manicure since COVID. I mistook this salon for another one located across the street. They wanted CASH up front and the lady who did my nails was not good! As I looked around I saw dirty nail bits, my hands were soaked in a wooden bowl and I had no idea what was touching my skin. My 11 year old granddaughter did my nails a few weeks ago and she did a better job and was faster! I do not recommend this shop. I went across the street to see if my old place was still there and to my surprise they were! I got the name mixed up. I will be going to them from now on!!

lexis Bosarge Worst experience at a nail salon ever. My nails hurt so bad and are so damaged I went there to get my nails removed, and they started prying them off. I had to ask them to do a soak of And they were like oh we don’t usually do that because it takes too long And the entire time we’re there it sounded like there was a club going on downstairs. I just wanted my nails removed now. I am in extreme pain.

Robin Hunter Hubby and I came in for a mani/pedi. Wonderful service and my gel nails and toe nails look amazing! Thank you! We will be returning!

Kathy Hagen I moved to this area a year ago. I have visited a lot of nail salons not the best experience. My 1st visit I was greeted with a smile I felt welcome. Hanna did amazing job on my nails.. I was impressed and scheduled my next appointment. I highly recommend this place.

Rachel I have been getting my nails done here for a year now and the care and knowledge that goes into what is need is unmatched. Beth is great with Hard Gel and all of my product sensitivities. This is the only manicure/gel polish that will stay on my nails. For weeks. Hard gel is a must for me and recently we even got to create my own color! It’s PERFECT.

Carla E Ive been to the Nailery for pedicures and have had the same nail tech, Shelly. She is wonderful! I love that their pedicures focus on nail and feet health. Shelly is always so positive and educational. I really feel like I am getting quality service, not to mention their pedicures are at least 3x the length of a generic walk in pedicure place. I love the dry pedicures and I feel like the calluses and cracks in my heels are getting better! Highly recommend

Angela Finafrock I have been going to The Nailry for almost two years now. By far, the best nail salon I have ever been to. I feel so fortunate to be a client of this salon since they are always booked and rarely able to take on new clients. The salon is clean and the quality of their work is outstanding. If you are fortunate enough to be able to get an appointment with this salon, you won’t be disappointed! Definitely the best in Spokane.