Wendys Wantirna Beauty NOW Wantirna Skin & Beauty - Wantirna,VIC

1 /5 Roslyn: Rang today to make an appointment. Spoke to Emma. She was not aware that her employer has back/ shoulder massages (despite it being listed on their website). She then advised that vouchers cannot be used on Saturdays (this is not listed on their website or on the voucher). The person who wrote the expiry date on my voucher had written 22/25/2022 so I asked what the expiry date is, as the date on the voucher is obviously invalid. Emma then proceeded to ask for my surname 3 times. She then said she could not find the voucher under my surname. I then asked her to look it up under the voucher number. Emma said she could not and insisted on looking it up under the surname of the person who bought it for me. Finally a colleague stepped in and searched under the voucher number. I’m unsure if Emma was being passive aggressive or merely incompetent but I hope to never deal with this person again. Edit - Simone from the Salon rang me to defend her employee (as she also did below). Her response was inadequate. If Emma did not know how to do her job, she should have asked another person for help immediately. Any trainee (even if on their first day) is aware of that. I am satisfied that my review is accurate and reflects the terrible customer service I experienced. Edit #2 - I am adding another edit as I note that Simone had edited her review (Simone, when you read this, please note I will continue to edit my review as required). When Simone rang me, she did not try to rectify the situation as she claimed. She rang to advise that a) Emma was young and therefore could not possibly know how to do her job and b) the situation was my fault, as I didn’t request to speak to a manager. This is reflected in her statement below. Based on my experiences today, the salon seems to have an issue with customer service and their staff are extremely unpleasant.

5 /5 Lindy Phillips: I always have a great experience at Wantirna skin and beauty whether it be for my nails, facials or massages. Simone is always friendly and courteous to me. I met her new employee Emma yesterday, she helped prepare my nails and appeared to be an enthusiastic and delightful young lady. In fact I have booked an appointment next month with Emma to give my nails an SNS treatment. I have read a previous review that did not reflect a positive customer experience and I would like to reiterate that was not my experience yesterday nor with past treatments.

5 /5 Suzette Behrendt: Absolutely incredible salon with the most kind and welcoming staff you will ever meet. I started coming to this salon 12 months ago and wish I had of known of it sooner. Simone, Maddie and Katrina are beautiful people who make you feel comfortable instantly. They are all experienced in what they do and go above and beyond at every session I have been to. I look forward to every appointment and would recommend to everyone.

5 /5 Leanne: Cannot recommend Wantirna Skinn and Beauty enough, Simone is very knowledgeable and professional. Emma is just lovely, very professional and helpful. They are both so very welcoming and friendly. Do yourself and favour and book and see the ladies they wont disappoint you.