1 /5 charlotte f: I am not one to leave reviews, especially not negative ones, but I had to share my disappointment with the service I received on Friday morning, as well as the staffs awful attitude. I walked in wanting to get a wash, cut and blow-dry, when I was seated at the basin the lady informed me how gross my hair was and that I should be washing my hair every 2 days (I have thick hair so I have never had to do this). She then proceeded to shampoo my hair once, then condition only the ends, I was at that basin for no more than 2 minutes , and I didn’t feel her fingers in the centre of my head at all. When I was sat at the mirror, she made sure to tell me that I had very bad dandruff (this hasn’t ever been an issue). She continued to give my hair a trim, then very roughly blow-dry my hair. I walked out of that salon with my hair still damp around the edges of my face and got charged $70. When we went back in to explain my disappointment (very calmly might I add), the ladies became so defensive and so rude and broke down the cost so that the cut alone was $30 (less than an inch was taken off). I completely understand paying this much for a quality service, but this was not it. As we left, the lady who did my hair said to come back and she will wash my hair again, obviously knowing what a poor job she did in the first place. I have never been so disappointed in a hair service, and it’s incredibly sad considering how great the reviews are for this place. I do not recommend that you spend your time and money here.