Nailed Beauty and Spa - Balaclava,VIC

1 /5 Johanna Rigby: Pretty awful experience. I was cut during the manicure and bleeding, didn’t even receive an apology for that. My nails also look terrible, polish is filled with bubbles. I could have done a better job myself.

1 /5 Ruby Singh: Worst service ever. Please dont waste your money at this nail salon. I went there for manicures and pedicures, and I was the online person there. 2 ladies were there to provide the service. Shortly after the lady started doing my pedicure, a couple of more customers arrived. Without giving those customers a proper timeline, the staff insisted they sit. The second lady started serving the other lady, and the 3rd customer, after waiting for a while, asked if there was any other lady to serve apart from 2 of you. To which the staff got pained and left my manicure in the middle and went on to serve her without even informing me. Just abandoned me there that the other lady will serve you once she finishes doing the nails of the 2nd customer. No management and worst customer service. I got offended that I just paid for the pedicure and left the place immediately. And she didnt even do a good job on my pedicure. I didnt cut the cuticles properly, and the shape wasnt perfect either. So save your time and hard-earned money and go else where. Look at the uneven pedicure and manicure she left in the middle in the attached photos

5 /5 Thoa Nguyen: Best nail salon I’ve tried. I came here whole the time, the ladies were nice, they did such a great job (take care of my nails carefully, make sure I was happy or in a rush…) Highly recommend this place ❤️❤️❤️

1 /5 Caoilin Milton: This was honestly one of the worst salon experiences I’ve ever had. I arrived at 6pm and they weren’t closing until 7:30pm, yet the staff were rushing me from the second I sat down — both nail techs were tugging at my hands like they couldn’t get me out fast enough. I showed them a clear photo of the nails I wanted — French tips with a pink base — and they gave me a completely different nude colour. When I asked nicely if they could add a pinker shade over it, they shut me down and seemed visibly annoyed. They even turned off the music halfway through, creating the most awkward atmosphere, like I was a burden for simply being there. But the worst part — and I genuinely wish I was joking — is that a cockroach literally fell from the ceiling onto my hand while I was getting my nails done. I was absolutely horrified. One of the staff squashed it right there and wiped it inside the nail lamp. No apology, no acknowledgment, no attempt to clean up or reassure me. It was like they didn’t even care. To top it all off, the nails are not even well done — they’re lumpy, uneven, and bumpy. Definitely not worth the $80 I was charged for BIAB French. I walked out feeling shocked, uncomfortable, and completely ripped off. I will never return, and I wouldn’t recommend this place to anyone.

1 /5 Shauna Russell: I got SNS applied on a Saturday, by Monday 2 nails had chipped off. I went back and they repaired the two nails, by Thursday a further 5 different nails chipped off. I went back today to have them removed as clearly either the product was terrible to not even last 2 days or the application was bad to begin with. The women refused to take the nails off as that was "A different service" so I would have to pay to get them taken off. She offered to fix them again which I really didnt want to do but she said "I promise theyll be great this time". I cannot believe the state of nails after she "fixed" them. Two of them are crooked and they are incredibly thick, I pointed this out while there and she just filed them again and that was it. Extremely disappointed with them