Sunbury, VIC - List 21 Best Beauty Salons , AU
Hair @ Bex - Sunbury
Kaye Coates Great staff and haircut
1 /5 Samantha T: I booked a blow wave and curls as a first-time customer. Receptionist was lovely. Quoted $65 and asked for $50 deposit. When I arrived, I waited half an hour. A girl came along and re-quoted adding on a treatment and a mask $65 + approx $45 +$35. I agreed to the treatment. It all went downhill from there. She washed my hair roughly and complained about the tangles as she ripped a tangle brush through my wet hair causing damage. She must have used no or a minimal amount of conditioner. Did not use any tangle or conditioning spray. I received the worst blow wave I have ever experienced in 20 years of having my hair done. She used a straightener to ‘curl’ my hair pulling it and going over and over the same flattened sections of my fine hair. Used no heat protection and sprayed hairspray on my hair and went over it with the straightener. It got to a point where I had to ask her to stop. She also burnt my scalp several times with the drier. I had to let her know she was burning me more than once. I left feeling absolutely devastated with the condition on my hair. Singed, with sections burnt off and damaged due to the poor treatment. She used no heat protection spray and my hair is now dry, uneven with short fly aways and lacking the volume I walked in with. If she was an apprentice there seemed to be no one supervising her. I wasnt advised of the stylist? level of experience at the time of booking or offered a choice. The prices are on par if not more than Collins Street and CBD salons that I have attended, with extremely poor slow service and inexperienced staff. Do not believe the social media posts or good reviews. This business seems more concerned with social media than staff education. During the appointment a girl came along with a phone and took photos or a video of my hair without asking for my consent or even speaking to me. Steer clear if you value the health of your hair and especially if you have fine hair as this salon is not experienced in dealing with different hair types. I have included photos taken immediately after I got home, showing the result of the blow wave after asking for some volume and curls. I am absolutely devastated and in tears knowing it will now take years for the damage to grow out. I walked in happy with the condition of my long fine healthy hair and walked out with irreparable damage. My hair has a burnt smell after washing 2 days later. It is now uneven with various short snapped off sections, some as short as an inch long.
I havent contacted the salon as I feel uncomfortable retuning and there is nothing, they would be able to do to repair the damaged caused.
I do not normally leave reviews however feel it would be irresponsible not to warn others who might end up in my position. The positive reviews are likely left by young inexperienced customers who are more concerned with the colour of their hair and social media than their hairs condition and health.
Extremely regretful.
