5 /5 Robyn Stewardson: Feed back I gave to Dr Kim and team thru their feedback form:
Dr Kim was very kind about my late arrival and took the time to ask about the various items in my health history, even allowing time for some less relevant information to be shared. I found the experience very comfortable and felt considered and cared for.
At all times Dr Kim appeared relaxed and open, helping me to feel confident in his care. In many such appointments there is a hectic energy that can make it uncomfortable to ask the questions needed.
I asked a myriad of questions, and not for one moment did I feel spoken down to or hurried along. (Many thanks for the time to process the information without feeling hurried.)
Its a beautiful space, and the rocky mountain and woodland view on the window wall to the main road is serenely relaxing.
Doreen, from my first call, was efficient, knowledgable and willing to explain the various likely services needed and on request gave me the item codes I needed to speak with my health insurance provider.
At the practice she was equally friendly as well as efficient, both on my arrival and on leaving.
When there was a wait, the dental assistant was attentive and willing to give time -- no hustle and bustle.
Q: Anything we could have improved?
A: Give me different news?!
Not seriously, but hearing your tooth is beyond help isnt fun
However, there was nothing else possible, and, as I mentioned, I was allowed the time for it to sink in and to take the time to think about the information I needed to know -- so many times I have left a specialists office and *then* thought of the things I should have asked.
Q: Anything we should work on? (Complaints or comments?)
A: In my opinion, you are doing so much right! I am very glad to have made the choice to come to your practice and not made a trip to the City or Moonee Ponds, instead.
Excellence indeed! *****
List 14 dentist near Ivanhoe, VIC , AU