Leesa I strongly urge anyone to avoid this law firm. My experience was distressing from start to finish. They made no meaningful effort to progress my matter, and their approach lacked basic empathy, communication, and understanding. I was treated with hostility, indifference, and at times outright contempt.
Only now, with a competent and supportive lawyer, can I fully see how negligent and damaging this firm was. Gillian in particular was deeply unprofessional — when I tried to offer feedback about my experience after leaving, I was met with a defensive, retaliatory response that completely shut me down. Instead of listening, they resorted to victim-blaming, to the point that I was in tears.
They treated me like an inconvenience — not a client — and often seemed more aligned with the other party’s interests, especially when there were personal connections between lawyers. They missed important correspondence, which allowed the other side to file an initiating application without any meaningful challenge. They had no grasp of trauma-informed practice, financial abuse, or coercive control, and as a result, their mishandling made my experience even more traumatic.
At no point did I feel safe, supported, or even remembered. They failed to review the other party’s disclosure and simply told me to "take it to an accountant" instead of doing their job. When I raised serious concerns about these failures, they refused to take accountability.
This firm is a case study in why people are walking away from legal representation and choosing to self-represent. They charge heavily for doing very little — or worse, for adding stress and confusion to an already painful process.
And if you’re reading this as a warning and they try to dismiss it with their usual line — “you must have the wrong firm” or "we dont believe you were ever a client" — don’t buy it. It is just another tactic to deflect responsibility instead of being professional enough to reflect on a clearly broken approach. They are not mature and professional enough to accept genuine feedback that could improve their practice and instead lash out like petulant children.
Michelle actually told me "not to bother" and told me not to bother trying find the thousands of dollars missing from our accounts. Terrible advice. I have now been successful and I have most of the disclosure I need as a self litigant. Forget these guys they will damage your case and give the other side free kicks galore.
As for their branding — the polar bears? Surprisingly accurate. Cold, emotionally frozen, completely lacking in warmth or understanding. They freeze you out, isolate you, and leave you adrift. You might as well be a polar bear drifting in the Artic if you choose this firm. Honestly, the marketing is perfect. Couldn’t have done it better myself.
Although close friends suggested Annalise she was completely unsupportive and condescending, like I was wasting her time. They all lacked understanding and empathy. They also share my private information with the other party whose clueless barrister brought it up in court.
Words cannot express how truly nasty and unprofessional these people are. They ended up breaking the contract because I tried to get them to do their job and make them accountable while all they wanted to do was stay on auto pilot and collect the money.
I have now made sure I have told everyone I can that these guys are shocking and will continue to spread the word as I just cannot stand the idea of other people being emotionally and financially abused by Gillian and her crew. Trust the negative reviews here. They are spot on. Regardless of Cootes attempts to say they "dont know" the clients. Further example of their gaslighting approach and willingness to throw their clients under the bus. Truly horrible experience that will stay with me for many years.
1 /5
Rebekah Tierney I highly recommend Lotta Danner and Coote Family Lawyers to anyone who wants a lawyer with class, intelligence, tenacity, care and empathy.
I followed Lotta as a client when she moved from Adelaide to Melbourne to work with Coote Family Lawyers. There was simply no other lawyer or legal firm that I could find in Adelaide that had the attributes I needed for my complicated separation.
I always felt heard by Lotta, she was always up front with me about what was achievable and explained things every step of the way. Lotta was a true advocate for me and I couldn’t be happier with my outcome.
The extra work and effort Lotta put in was amazing. Lotta is not only a brilliant lawyer, but her caring nature and empathy towards me helped me manage the hardships of separation. I trusted Lotta impeccably and she absolutely came through for me in every way. An amazing lawyer and person. Thank you Lotta, I’ll always be grateful to you.
5 /5
Richie McNeill I ran a campaign with Coote’s for 2 years in a divorce from hell. My ex changed representation 4 times in an 8 month period (beginning with, and finishing up, against the worst representation firm in Melbourne).
Gillian Coote and her team were incredibly supportive and helpful the whole way through. From after hours calls to weekend meetings at the principals office, the team supported me through what was the most horrifying times. In divorce, it can be very difficult for a male given the levers available for family lawyers (by default leaning towards the female) to a point of immense pressure, whilst supporting the family financially, trying to run businesses, defending yourself and working through the process of valuations, forensic accounting and more.
Throughout the campaign I was serviced by a few lawyers. Alisha Edwards was my first contact however left for maternity leave after 6 months. She was thorough, calm, empathetic and a great communicator in what was the circus of change in opposition representation. Child and family first, she is a calming representative. Following that was James Ahearn with support from Annelis Bos (abos, what an email address!) that helped me through possibly the worst time. The opposition pulled out all stops from Intervention Orders and Child Support Applications after agreements were made, to every possible trick in the playbook. James’ calming conferences kept me from going crazy sometimes after hours after receiving absolute rubbish from the opposition, who constantly sent missiles, grenades and cluster bombs across in inflammatory correspondence and baseless accusations. It was non stop to the point I would celebrate at 5pm Friday, if we got through a week without one letter of self serving rubbish from the opposition, quite often sent to us at 5om Friday to try and ruin my weekends.
On costs and charges Coote’s were more than reasonable. My costs were less than half of the opposition who kept sending me on wild goose chases for information that was irrelevant, wrongly misinterpreted, financially illiterate, and sometimes clearly misunderstood (they had no idea what they were asking!).
Throughout the whole process, I felt protected and in the best hands. Gillian was spot on from the outset on her prediction of the outcome and advice and was there every step of the way. At times I would wait for calls back on issues, sometimes for a while as I am not the only client, but I would always get a message via sms if my team was in a hearing or busy. The stress is real. Patience is needed on both sides.
To the kids’ detriment I have no relationship with their mother after all the tactics played by her lawyers, a clear indication of what other firm’s priorities are, money over parenting relations moving forward.
Divorce (especially bitter ones) are possibly the worst experiences you can go through. Making the correct decision is crucial. In selecting Gill and her team, I can say emphatically that they’re genuinely interested in the best outcome taking children into account with a child first and co-parenting approach. Many firms DO NOT CARE and want to inflame the dispute to the point of a full hearing to extort maximum value, Coote’s are NOT this type of firm.
Thanks Gillian, James, Alisha, Annelis and the team for helping me, I really don’t know how I could have don’t it any other way.
With gratitude. RM
5 /5
Michelle Ackland Would not hesitate to recommend Coote Family Lawyers, especially Matt Dodd. The level of professionalism, support and empathy was exceptional and I could not speak more highly of not only their legal expertise but the level of support, patience and kindness Matt, Annelis, Rohan and Michael showed. This was such a stressful time but they explained everything in detail and were so invested in getting our family the best outcome.
There will be others that are cheaper but you pay for what you receive and when it comes to family/children you cant risk not going to someone that has the passion and expertise of Coote Family Lawyers.
5 /5
Philippa Griffin If you want unscrupulous lawyers, that will send threatening letters to your ex, without fact checking, go for these guys. Im continually stunned at the correspondence that comes from them. Seriously nasty people that do nothing to de-escalate acrimonious divorce situations. They should be ashamed, but no doubt are proud they know clients will specifically look for them when they want a bulldog.
1 /5