5 /5 Gary Lee: Overall Experience:
I am very pleased with the professional service provided by Haitch Legal for my recent apartment purchase in West Melbourne. The team successfully guided me through what can be a complex legal process, ensuring all documentation and procedures were handled with care and attention to detail.
What Worked Well:
The legal expertise and thoroughness of the service was excellent. Despite my own unfamiliarity with the property purchase process, the team was patient and supportive throughout. I particularly appreciated Ozges warm and personable approach - she is genuinely lovely to work with and made the experience much more comfortable than I had anticipated.
Areas for Potential Improvement:
While this is by no means a criticism, I wanted to provide some constructive feedback that might help enhance your service delivery. I occasionally found it challenging to fully understand all communications due to accent differences, which sometimes required me to follow up for clarification. I recognise this may be more about my own listening skills than anything else, but I thought it worth mentioning as it could be a consideration for ensuring all clients receive information as clearly as possible.
Communication and Process:
I did find myself needing to follow up on a few occasions to check on progress, though I suspect this was largely due to my own inexperience with the property purchase timeline rather than any deficiency in your service. Perhaps providing clients with a more detailed timeline or process overview upfront might help manage expectations for first-time buyers like myself.
Recommendation:
Despite the minor points above, I would absolutely recommend Haitch Legal to others purchasing property. The combination of professional expertise, genuine care for clients, and successful outcomes makes this a service Im happy to endorse.
Final Comments:
Thank you to the entire team (Halil & Sienna), and especially to Ozge, for making my first property purchase a positive experience. Your professionalism and dedication were evident throughout, and Im grateful for the support you provided.