2 /5 Amelia Rosenthal: The one who did my nails was a young man who I didn’t get his name. He was tipped based on his labor not his customer service. I’ve been here a handful times. I went in and showed the reference and asked to add glow in the dark as I’ve done it prior. He immediately said “we don’t do glow in the dark.” And when I stated I’ve been here before, and y’all did. Do you not do that anymore? He simply stated at me and said “let me ask.” Which he never really did or even let me know it was a yes. Instead he led me to the nail polish colors and told me to pick colors. The customer service was decent from the start, very friendly and they offered drinks etc. half way of doing my nails he yelled when I almost put my hand outside of the black light, which I understand. He was worried. But still, do not yell at your customers at all. Patience was another skill lacking. His demeanor was real rude and risky, when painting the spiders and he kept saying “don’t move,” while stopping and it was more than 5 times. My hand was not moving and then he proceeded to say “give me five minutes…” as somebody who does daily calisthenics and exercises including hand exercises, and military family, I’m pretty aware of my surroundings including others behaviors and my own included. I didn’t appreciate the lack of ownership, the lack of patience or the rushing . When I paid, I walked outside and within two minutes he was running outside to a vehicle with a backpack, leaving. I understand maybe he wanted to leave but that’s his job. Why did you accept the client to begin with? I only tipped 18 percent because of the amount of labor. Not his customer service. Practice patience and be more aware of your approaches when it comes to clients. It was rude.
