Wills Automotive Mobile Repair - Longview (TX)

1 /5 Matthew F: Brought my vehicle in October to get rear brake pads and rotors installed. The first time after we picked it up, there was an awful grinding sound and it turned out there was a rock between the pad and the rotor. Brought it back and they fixed it, no problem. The day after I picked it up, I began hearing a metallic clunk sound from the rear drivers side wheel. My car is almost ten years old with 90k miles, so I assumed the shock was bad. I had the shocks checked out by the VW dealership, and it turns out the suspected bad shock was actually blown and leaking oil. Got those replaced, and the noise continued. The driving feel of the car wasnt bad. It felt good to drive, so I figured it was the rear sway bar link since that doesnt contribute to the smoothness, or lack thereof, of a car. Well, today I brought my car to Automotive Super Center to get it checked out. It turns out that my rear brake pads were installed incorrectly. The spring wasnt set right and they were loose, rattling around. The scary thing? I drove maybe 8 or 9 thousand miles on those brakes. Personally, Im slightly terrified about it and very glad I decided it was worth checking out. I will not go back to Wills. Brake pads are one of the easiest things to replace on a car, and I would have done it myself if I had a jack and stands and a flat work surface to work on. But I didnt. I will say, they are very friendly people. I dont think they have malicious intent at all. The work could just be rushed or sloppy, which isnt much different than a malicious mechanic. I dont plan on going back.

1 /5 Benny Moore: Ive known will since the mid nineties. I always thought he was an upstanding person. But the first time I hired him for a job he never showed, wouldnt return my calls still to this day. Very disappointed in his behavior. I live 1800 miles away from Longview and needed back brakes put on my excursion so I could get it inspected and registered. When I first talked to him he said hed be there the next day, and he would call me back in a few hrs. with the price for the repairs.. nothing yet!!. I had to take off of work, fly down, rent a car from DFW to Longview, get the parts, find a place to do the repairs ( Troup Texas). Get the inspection and registration done in one day, get back to Dallas, return the rental car, fly back to Vegas, drive6 hrs home so I could go to work. Which I didnt get to because of a delayed flight (2.5 hrs.). And a semi flipped semi truck in the middle of hwy 93 (2 lane ) for 3 hrs. So....NO... I WILL NOT EVER BE HIRING HIM EVER AGAIN..

5 /5 Jimmy Warlick: Highly recommend to all my friends, colleagues, and family. Phillip is extraordinarily responsive, friendly and knowledgeable. Longview is very lucky to have a great mechanic. I cannot say enough good things about Phillip. He came and fixed my moms van, needing a starter and he stands by his work. You can trust Phillip will do things right!

5 /5 Aaron Cummings: I had my truck’s wheel bearing assembly replaced on New Year’s Eve and the mechanic (Brian) did a great job replacing the assembly in a very reasonable timeframe considering there was two vehicles needing repairs in line before mine. I dropped off my truck at noon and was already back in it, repaired by 4pm. I’ll recommend Will’s Automotive to anyone needing work done to their vehicle. The price was more than fair for the work that was done. I’ll be returning for any future repairs needed on my Dodge Ram. Brian Bush is a great mechanic in my opinion.

5 /5 Daniel Brown: It has been about a month since I chose Wills Automotive to put a crate motor in my 2002 Z71. I dropped my truck off on a monday...I ordered my engine around noon on tuesday and I picked it up at 4pm on friday and it has not missed a lick since then. Truck runs perfectly and seems to be getting much better gas mileage and I couldnt be happier! They were very professional and kept me posted when it was necessary and only replaced items that were in really bad shape and gave me a 3yr warranty on work done which is what other shops in town offer for almost twice the price. These guys are fair and the work is impeccable! I have only lived in Longview for 3yrs and was nervous about getting ripped off but I dont think I could have done any better anywhere else and these guys have another loyal customer now.