The Pit Stop - Amarillo (TX)

1 /5 Megan Brown: If I could give zero stars, I would. For 5 months I have been taking my car to them. I have had the car at or in the shop 6 times now. The mechanics are VERY kind and willing to communicate. However, my experience leads me to believe that they lack in diagnostics. They definitely lack the ability to even agree amongst themselves what the problem is. I was given multiple possibilities for what was wrong with the car. One mechanic would say the pump was leaking, another would tell me it wasnt. Ultimately had the pump replaced. Paid 116% markup on a refurbished part, which immediately failed. I was able to see fluid overflowing from the reservoir. The mechanic said he didnt observe that. I was also informed that the problem could possibly lie in the A/C exchange. They offered to replace the pump again for free, but told me they saw no indication of failure in the pump. I asked if the car could catastrophically fail as a result of what was happening that they were unable to pinpoint. I was told that it wasnt likely, but it was always a possibility, considering that the car wasnt being made available to him to look over thoroughly again. But at that point, I no longer felt that they were working in my best interests, I did not trust their diagnostics or their repair work. The next day, the dash lights up like a Christmas tree. Electrical failure, and I am literally locked inside the car. Took it somewhere else and was told that the new, faulty pump had leaked on the alternator and now the alternator needs replacing as well. Never at any point was the alternator mentioned by The Pit Stop. I do not recommend going to this shop for any type of service at all. They did agree to send a new pump to my new mechanic, which was a polite and responsible action. However, now I have to replace my alternator. The Pit Stop offered to do the work on the alternator as well, but I have lost all trust for the work they do there. I cannot afford a 116% markup, (set by the owner, not the mechanics) of a new alternator. And I certainly dont want to give them anymore of the very tight income I have. I especially would not recommend that any female without substantial knowledge of auto repair go to this shop, or anyone without much knowledge of cars. They saw me coming, and took advantage of me 100%. There are so many more details than this, its intimidating. This is just an overview of the highlights of the last five months.

5 /5 Ruth Gutierrez: Very professional and I was little worry but I felt this place would take care of truck very respectful I recommend this place and I give a 10 stars on PIT STOP this well be the only place I will take my truck for service.. THANK YOU PIT STOP FOR THE SERVICE FOR FIXING MY TRUCK ..GOD BLESS EVERYONE WHO WORKS THERE GREAT JOB..

5 /5 abigail morken: I came here last year. I accidentally found this place and Im happy I did. I take all my vehicles to get an inspection here as well as my husbands motorcycle. If they see something is off theyll mention it. I thought i needed a tune up on my van and was told it was perfectly fine. It could have been a quick buck for them to say yes. They have a waiting room you can chill at while they service your vehicle. & if you want to have a laugh go into the office, many funny things on the wall. HIGHLY recommend

5 /5 Genie: I cannot say enough about the mechanics that work in the Pit Stop! These guys are so knowledgeable about any auto, they are efficient and do their work with gusto. I recently put them to the test when I brought my car in that Ive taken to several mechanics all over this town and heck! this state! My car was diagnosed and fixed in a few short hours! Now its running just like it should! I highly recommend bringing your auto in for simple oil change to complicated problems and you will not be disappointed. One mechanic told me.. if you got money I can fix anything.. then he saved me over $200 off the price I was quoted using after market parts! Great job guys!!