Secret Escape Nail Lounge - Houston (TX)

1 /5 Brianna Payne: I tried not to leave a review, but for $130 plus a tip, this is ridiculous. My nails were done Saturday 10/12/24 and I had to return that Sunday 10/13/24 because I woke up and my POWDER full set was chipping. It hasn’t been a full week yet as the date is 10/17/24 and my SHELLAC toenail is peeling up like paint! The toe job was already clumpy, but I ignored it. Not to mention the same nail that was fixed Sunday (10/13/24) is chipping AGAIN, along with a different thumb nail that has started to lift. I am a teacher, so not much is done to destroy these nails on a daily basis this soon (excuse my ashy feet as it was cold today and a point needed to be made)! And please don’t try to BS me as if it was my end or anything else, because I have more receipts and we can take it there.

1 /5 aunya walker: This was my fourth time at this particular salon. Each time I visit it got progressively worse. For example, the price went up, and the quality of service went down. Today I asked for A refill and design. Ms. Ann struggled with the requested design so I attempted to find easier designs for her. I was still dissatisfied with the design, which I politely expressed. She said she would give me a discount considering she could not accommodate me however when it came time to pay, she then gets the manager to nickel and dimes the price back up to $90. And they charged me $40 for a polish change on my toes because it was a French tip….. this place has become extremely overpriced for the quality of service that you receive.

1 /5 Bee Jones: I usually don’t leave reviews but I am floored by the level of service I received today. I have been a LONG time customer at this establishment for a while; I’m usually satisfied with the service that I receive. Lately I’ve noticed inconsistency with fees so I made it a point to ask the nail tech today a very specific question about cut down fee and shaping and was given miscommunication. When I saw my charges I brought it to the attention of the front desk thinking it would be an easy fix; we are talking an additional $10 charge. After doing so, another man that was seated at the front desk (who I later found out was the OWNER) was extremely RUDE and told me that we would have actually charged me more. I was wasn’t rude at all, just simply explaining that the fees could have been better explained. Service has declined and always seems rushed, I won’t be back. If you don’t like tons of nit picky fees, mediocre service, and bad customer service go somewhere else.

5 /5 Nancy Kujak: I love this place! It’s the best! It is calming and the service exceeds my expectations every time! There’s no bad chemical smell, which is awesome because those smells give me headaches. The decorations are in line with the calming vibe—it really adds to the relaxing experience. There’s a wide variety of options for the pedicures; I especially enjoy that many come with an upper back and neck massages! The last time I got a pedicure from Van, and I told her I believed I was beginning to get two painful ingrown toe nails. She took care of both so now I don’t have any more pain! This place also will give you a free water, tea, or alcoholic drink! My family and I tried many nail salons in Houston, but this is our favorite—and we highly recommend it!

5 /5 Nightingale A.: Went in to get my Christmas nails done and my nail tech Victoria was very sweet,nice,gentle and did her job well. Customer service was also phenomenal and free drinks?! Heck yeah! I will definitely be going back.