1 /5 Emily Huerta: I genuinely hate leaving bad reviews.
I recently visited this salon with the intention of achieving a brown balayage.
The stylist Maribel, informed me that it might take multiple sessions to reach my desired brown shade, which I understood. She dyed my hair a solid color then followed by lightning my hair to do the balyage effect. However, I was surprised to leave with blonde highlights, which was not what l requested.
I had specifically asked for a test strand, particularly because my hair has been previously processed, to ensure it could handle the bleaching process. Although the stylist initially agreed, she later declined to perform the test, stating she was confident in the outcome. This decision ultimately led to my dissatisfaction with the final result.
While the "balayage"looks okay when styled, it looks horrible when straightened. After washing my hair for the first time, I noticed significant stretch and breakage, my hair feels like it has been burnt which could have potentially been avoided with a test strand.
Given the salons high prices and positive reviews, l expected a more satisfactory experience. Unfortunately, I left feeling let down,both with the outcome and the condition of my hair. I paid $420 and as a college student it is not easy making the money back or going somewhere else to fix it when I already spent so much money.
UPDATE: I went back cause according to her she was going to tone my hair brown from blonde she didnt accept she didnt do what l asked for and she made my hair black with red tones when I initially also paid for her to remove the red tones and I paid 420 just for it to be black. I noticed she left the toner on for so long which is probably why this happened this isnt even a balayage. Once I asked if what she used would eventually come off cause (after spending so much money for no change) its ridiculous and I never got a text back. I feel like if she feels annoyed its just a lot of unprofessionalism on her part. She states she never used black on my hair yet it looks black. Not only that I initially booked the retonement of hair a certain date and she rebooked me a few days and when I went on the rebooked date she took 30 minutes to get to me despite me telling her before that I was okay with moving the date back. She booked me in between a client which probably distracted her.
It has been 3 months and the “toner” she put on my hair has not came off my hair is still black.
