North Star Automotive - Austin (TX)

5 /5 Bryan Eisenberg: It’s rare to find a shop where the values aren’t just printed on the wall. At North Star Automotive, now under new family ownership, those values are alive in every interaction. Ryan took care of my son’s truck with a level of honesty and clarity that’s hard to find. He didn’t just fix the issue. He made sure my son understood what was happening and how they would handle it. No fluff. Just straightforward communication and a fair solution. What stood out most was the feeling. This is a family-owned business that treats you like one of their own. It’s focused on the customer, not just the transaction. And it’s clear they care about building real relationships that support the community, not just doing business in it. The shop itself is welcoming and clean, with a surprising number of bays ready to serve. And something tells me those bays will be busy once more people discover the kind of care and value Ryan and his family bring. We’re thankful, we’re impressed, and we’re definitely coming back.

5 /5 sean herrity: North Star Automotive, recently purchased and taken over from Rational Automotive Service, is continuing the legacy of best in class service and quality work. I would highly recommend them for automotive services like general inspections, oil changes, brake and suspension, engine and diagnostics, heating and AC, tire replacement, and fleet services. It is rare to find an automotive services shop that is personable, highly professional and with low prices. You are definitely getting your moneys worth here. They also have a great coffee bar with a variety of flavors if you choose to hang out and wait while the service is being performed.

5 /5 Kailey Barker: I’ve never had an auto shop experience like this before—North Star truly goes above and beyond. From the moment I walked in, I could tell this place was built with families in mind. There’s a clean, welcoming waiting area, a play corner for kids, and even a changing table in the bathroom—which I’ve never seen at an auto shop! As someone who doesn’t know much about car repairs, I usually feel overwhelmed or talked down to. But the team at North Star spoke in simple, clear terms, took the time to explain everything, and even told me which services I didn’t need. That honesty and care means everything. Highly recommend!

5 /5 Dan Jensen: I have been a client for over 20 years and while the former ownership was great the new team is as good if not better. It was clear early on that The North Star Automotive Team has the same high character and focus on the customer. Highly recommend them to anyone who needs auto repairs. Much cheaper than the dealers and great customer service.