NAILS OF AMERICA LOOP 336 CONROE - Conroe (TX)

2 /5 Stephanie Friddell: I have to say before anything that I loved my technicians, very patient with my 3year old but I was not told in advance that I would get charged $20 extra for shellac on her tiny toes and nails like really?!!! How much damn shellac are you spending in her tiny nails!!! $25 for the bow design in the picture in 2 nails….i know i should have told her I didn’t like it but that on me, but at other places the technician has told me that she couldn’t do the design ot something. Also $25 come on… plus a charge for length… they are not even long! Now I’m going home to fix this design…

1 /5 Yasmara Diaz: Update: 10/27/24 decided to give them another try since they opened earlier then most salons and they refused to give service because “ our staff isn’t confident they can give you the experience you want”. I went down 3 minutes to Malibu nail lounge and they were open 30 minutes before it says online. Didn’t have to wait and I’ve never had bad nails from there. So it ended up being a win for me! If I could give zero stars I would. Not only because of the terrible quality they provided but because they don’t know how to solve issues. They messed up my toe. They tried to fix it and made it hurt because they kept grinding it down after every mess up. I had to tell them to stop using the nail drill. I asked for regular polish after they tried to fix it twice but instead got the manger to come help. It was almost a whole hour of them putting on nail polish and filing it off. It could have been that they are using cheap or old nail polish or maybe the old Uv lights they use. They tried using one that had tape on the cord to hold it together. I Still got charged for the pedicure without a discount. They said they discounted the shellac because they couldn’t get it to dry. But in reality its not a discount since I didn’t get the service. I also wasted 2 hours when I’ve been in and out in about a hour before. I would understand two hours if I had to wait for them because they are busy but I was seated and worked on as soon as I got there. I could have done a better pedicure at home and saved a 112. People who came in when they were almost done with my pedicure left before I did because of how many times they tried to fix my toe. Now that I’m home I’m looking at my nails and they also did a lousy job on my hands. I’ve never had this experience with them. the troubling part is that they don’t know how to fix mistakes or make a unsatisfied customer happy. I’ve been a noa customer for over 5 years. I’ve only been coming to this location for 1 since I moved to Montgomery. I rather take the drive back to spring because of there superior service.

1 /5 Matisse: Let me start off by saying I’ve been here several times before and my sister gets absolutely perfect and gorgeous nails done here. But my experience this time was not so great… Paid around $50 for a refill… The tech did it in like 20 minutes when typically at the other salons I’ve been to a refill takes like an hour. He hardly brushed the acrylic dust off my hands before applying new, so it’s mixed into my new nails and stuck around my cuticles which he didn’t remove, he was extremely harsh with the drill, he filed away almost all of my natural nail once my nails were complete (they were nice, long, and strong when he had first removed the set I had on prior), and then once inspected, there’s gaps on the side…likely won’t be coming back anymore.

1 /5 Lavender Frog: I was refused service for questioning an added fee. i am a regular there and have never questioned their fees before but noticed they have been upcharging a lot lately. I asked for a refill-no shape change and no length change/no cut down. The only extra item I wanted to add was a chrome finish. They tried charging me: $40 refill, $6 for “length”, $15 for chrome, $6 shape. I asked why I was being charged $6 for length & $6 for shape when I didn’t change either? She removed the fee for shape but said it was extra because of the length of my nails. I said I was not going to pay that $6, that should be included in the refill price. She then instructed her nail tech to stop working on me and told me they would not finish my nails (she was buffing them, preparing to polish). They did not charge me for the service, I left with them half done. So, if anyone is looking for a nice place go to Martini’s & Manicures instead! They finished my nails! And, you tell me; are my nails too long for a regular refill????