Nail Boutique - Allen (15% OFF new clients or teachers) - Allen (TX)

1 /5 WJB: Regrettably, I booked my first appointment with this shop, specifically requesting one of their best nail techs because I wanted detailed designs. I even sent an Instagram post of work I liked from their Instagram page and asked for the same tech who did the nails in the post. The person who answered the phone assured me I’d be scheduled with one of their top techs if I came the next day, so I agreed. I drove at least 30 minutes from North Dallas to Allen, even leaving work early, fully expecting to be thrilled with my nails. Instead, I was assigned Jolie, who was not the tech from the nail post. I felt misled. Jolie struggled with placement for the diamonds I wanted, and I eventually decided to skip designs altogether. The nail shape isn’t the best, the acrylic is thick, and there are noticeable imperfections, even though this is a fresh set. I’ve attached a photo for reference. What made the experience worse was the attitude when I had questions or raised concerns. Any time I pointed out something I didn’t like with either my fingernails or toenails, the staff made it a big deal, and I just decided to settle to keep the peace. You know how they make it obvious—through facial expressions, personal comments about your nails, or suddenly speaking in another language. It was clear I was the topic of discussion, especially when others started looking my way or walking over. I haven’t had acrylics in years and chose to get them now because I had a big event the following day. I spent $67 on my hands and $55 for my pedi (not including tip) and left disappointed. This is not the experience I expected, especially after being reassured I’d be paired with one of their best techs. Unfortunately, I won’t be returning. I also saw the ad stating 15% discount for new clients, which I did NOT receive.

1 /5 A R: I had an extremely disappointing experience here. I used to be a regular customer, but after returning for my daughter’s birthday after a year, I was shocked by the decline in service. Despite having an appointment and arriving before nearly everyone else, my second daughter sat waiting the entire time without even starting her pedicure. After repeatedly asking when they would begin, they finally put her feet in cold water but never actually started the service. At that point, we decided to cancel her pedicure altogether. To make matters worse, the design I requested looked nothing like the reference picture, yet I was still charged over $150. The manager never even came over to address our concerns. Given this experience, I won’t be returning.

2 /5 Taylor Ball: I’ve been coming here for a while now and truly loved it at first, but lately, I’ve noticed a shift. The energy seems to have changed, and it no longer feels as welcoming. I’ve also sensed that some employees may not be as happy to be there. Unfortunately, my recent experiences with my nails haven’t been great either. The quality just isn’t the same, and my nails haven’t been turning out as well as they used to. My daughter’s first experience here was also disappointing—her nails started cracking just 3 days after getting them done. I want to be clear that I’m not saying to avoid this place entirely, as I’ve enjoyed it in the past. I just wanted to share my honest opinion and let others know about my recent experiences. Sadly, I most likely won’t be coming back.

4 /5 PA Muller: Nice experience. The place was clean and beautiful. The service was good and what I expected. They didnt have as many gel colors as I would have liked. Otherwise, good place to get prettied up! Thank you, Nail Boutique!

5 /5 M Engstrom: Highly recommend! A member of my family had recommended Nail Boutique, as she and her friends have used the salon since it opened its doors, and are happy with the services theyve received. I am very happy with the manicure and pedicure, and the ease with which I was able to add on additional services to the package I bought. Everyone is very polite and welcoming. The atmosphere is positive and calming. The establishment is beautiful and clean, and my technicians were great!