Kim Nails & Spa - tyler - Tyler (TX)

1 /5 Holly Smith: Acrylic Nails popping off after 5 days. I have photos with time/date details of when taken, but they refuse to re-do for free since I work out of state and cannot get back right away. She said they only gaurantee the work for 48 hours. I chose Kim Nails because of some positive reviews that I read here. Also people said that they had good prices. Unfortunately my experience was not as good. I called first to check on prices, they said Fill and gel is $30. But first he said $40, then changed to $35 as I did not understand how it went up $10 from the quote. Then he reminded me that he put 2 tips on my nails, I said "Oh yea- that is right, but not $10." So I agreed to pay $35. $2.50 per nail tip is too much, but whatever. I still tipped the guy $6.00. BUT the worst part of my experience is that my acrylic nails are coming off! FIVE days after I got them done, the pinky nail just popped off as I was adjusting my belt! There was not any hard pressure on my nails that wouldve made that happen. That happened on a Saturday night after the nail place would be closed, so I couldnt call them, AND Im a Flight Attendant - so I wasnt even in Texas and could not go back any time soon. The next morning ANOTHER nail came off! This time it was the Index finger. So now Im trying to work flights looking unprofessional with bandaids on my fingers. It has only been one week and a couple of days ago I thought it looks like several other nails might end up coming off. There is a bit of space between the acrylic and my nails. So I called Kim Nails to explain the problem. I also told the lady on the phone that Ive been getting my nails done for over 10 years and I have never had a problem like this before. Sometimes I can go for 4 weeks without any nails coming off, in fact its pretty common. Unfortunately I do not get to a nail salon every 2 weeks, sometimes its 3 weeks and occasionly 4 weeks. My acrylic nails do not just pop off after 5 days. They may start getting loose AFTER 3 weeks. Ive been in customer service for over 35 years, if this happened to one of my customers I would be embarrassed and I would re-do the set for free.

1 /5 Debbie Taylor: Used to be a regular, moved back and went in this morning for a pedicure. After it was started I saw a different shade of color I liked better. Pedicure was good but not Fantastic and when bill time came I was told $60!! Because I picked a gel color, but WAS NOT TOLD IT WAS AN ADDED CHARGE! I have NEVER PAID THAT MUCH HERE! Warning, get a price before work is done! Will not be back!!!!

5 /5 Lisa Rozo: Great colors kim helped me decide to choose from so many colors I was being undescicive Kim helped Me with showing me her new multi colors she just got in stock beautiful colors that change colors like mood ring thank you Kim for staying overtime hours and for having patience with me thank you

5 /5 Amanda Hutchens: Best manicure I’ve had in Tyler, fast service with a walk-in appointment and very friendly staff.

1 /5 tarva smith: I’ve been going there for years. I went back to get a set if acrylic nails and the deluxe pedicure. No prices posted like they use to be. I asked for a clear tip and light pink powder. I’m reading on my phone and trusting what Kim is doing. I look up and she has dark pink powder on my nails already. I told her she didn’t put the right color on! She said we fix next time this color stronger. Needless to say they looked awful. Like pepto bismol chicklets! I was trying to be nice. Then the pedicure was mediocre. Her sister left the dry callous on one foot that I actually went in there over. I go to pay and it was over $100.! I was so disappointed. I called about 3 days later after my co workers laughed at the nails. I went back in and she acted mad and put on what I originally asked for. She made them so thin the thumb cracked that day! I’m tired of paying ppl to do mediocre work. They think they can get away with this because I’ve gone there for so long. I hear there’s a lady at Salon Boutique that does great work!