2 /5 Sophie MacLean: I’ve been a loyal customer of High Five Nail Bar for a long time because of their stellar service, caring staff, and welcoming environment. The owner is amazing and always ensures customer satisfaction, going above and beyond. However, I feel compelled to caution anyone about visiting Michelle Le.
I went to the salon on New Year’s Eve, and unfortunately, it was the worst experience I’ve ever had at a nail salon. Michelle rushed through my manicure in less than 30 minutes, half-heartedly removing old glue and barely buffing and shaping my nails. She completely ignored what I asked for and left one of my nails crooked, which was incredibly frustrating. My mom, who got a simple manicure with no glue removal or tips, had a manicurist who took twice the amount of time Michelle did. I had far more work done, yet Michelle rushed through everything like she couldn’t wait to get me out of her chair.
The worst part was her attitude and behavior. She aggressively yanked and shoved my hands throughout the appointment, making the experience uncomfortable, painful, and downright hostile. She acted annoyed with me from the moment I sat down, as if I was inconveniencing her by being there. To top it all off, as soon as she finished my nails, she grabbed her jacket and left the salon, making it clear she had no interest in providing any kind of quality service. My nails are still in pain from how carelessly she handled them.
Thankfully, the owner stepped in to fix my nails, which is why I still wholeheartedly recommend this salon. The rest of the staff are incredible, and the overall experience here is usually fantastic. But Michelle is unprofessional, careless, and rude. If you value your time, money, and hands, avoid her at all costs.
