Grand Nail Salon - Las Colinas - Irving (TX)

1 /5 Federica: I loved the look of my nails when they were first done. I got them removed after 2 weeks and my nails are absolutely wrecked. It’s been almost a month now of daily nail strengthener usage and my nails have never been so bad. I’ll never go back unfortunately.

1 /5 Yeshwini Ravi Kumar: I was highly disappointed with my recent visit to this nail salon, especially given its cost. I opted for nail extensions. Unfortunately, almost immediately after leaving, I noticed bubbling at my nail beds and an uneven texture across most nails, leading to a very unpleasant sensation. To make matters worse, the extensions began to chip after just one shower the following day. The service felt rushed and indifferent, giving me the impression that my satisfaction was of little concern. It was a regrettable experience, and I would advise new customers to consider other options. It seems their focus is primarily on regular clientele, sidelining the needs and expectations of new visitors. Latest Update- Unfortunately, a friend of mine encountered similar issues. She was treated indifferently since they only focus on their regular clientele and she had a disappointing experience at this salon. I strongly advise everyone to carefully check the charges and ensure no one else handles the payment screen for you. When my friend confronted the technician, she laughed it off and pretended not to understand before walking away. When my friend genuinely let them know that she was disappointed with their service , the male manager who was there was very rude to her and asked her to leave. She felt super threatened.Such unprofessional behavior is unacceptable. Be cautious with your billing at this place and I strongly recommend to find another nail salon that is way better than this place.

1 /5 Lynn: I came in last night for a fill and to fix a nail (my first time at this shop). Tom was the tech who did my nails. I came in around 5:30 pm or 6. He was rude he didn’t greet me nor did he try to have any conversation with me. Many times he was rough with me I had to ask him not to dig his nails into my fingers while he was filing my nails. When he used the auto drill he filed over my cuticles more than once and hurt my fingers. When I inquired on how much the fill was he told me 27 for fill 20 for length (my nails arent that long plus he filed them down) and 15 for something else totaling $62 I felt like he thought I couldn’t afford it. He never offered me anything to drink and they clearly have drinks for customers. Others around me non black were offered drinks. Towards the end I asked for a drink and he brought me a sprite he was speaking in his language with another Male tech and he made a gesture with his hands and laughed and they both looked in my direction. I was raised in Irving and I’m appalled this is how a black woman is treated when I’m spending my hard earned money. He didn’t deserve any tip but I tipped him $5. I’m the type of woman who spends $150 sometimes $200 at a nail shop who treats me properly I normally tip $20 plus for good customer service. I’ll never return to this nail shop. I left upset and disgusted by his rudeness. His work was less than satisfactory. I saw the difference in how I was treated and how others around me were treated I was the only black woman in there. How dare yu assume I can’t afford to get my nails done. When it was time for me to pay he looked like my card was going to decline lol how sad. I don’t see how they have such good reviews with someone who behaves like him Working there. If they lie and say I wasn’t there I will post the transaction I have no need to lie. If you are woman of color think twice before spending your money where you’re not welcomed. Oh and the receipt mentioned acrylic and solar fill I didn’t receive solar I’m sure of this I’ve been getting my nails done for yrs he really ripped me off for extra money so sad but it’s ok I’ll never return there.