3 /5 Merlay Chiado: I recently visited this location for pedicures with my mom and daughter. While the service itself was satisfactory, I have a few concerns.
First, the gentleman providing the service to my mom was overly friendly to the point of being flirtatious, which felt unprofessional.
Secondly, I was pressured into choosing a more expensive pedicure package for myself and my daughter. The technician repeatedly insisted on the $78 package, claiming that gel polish would be included for free. Despite my attempts to opt for the $50 package, he kept flipping back to the more expensive option, convincing me that it was a better deal.
However, when it came time to pay, I was informed that the promotion I was promised was incorrect. Although the manager apologized, they refused to honor what I was told. Instead, I was offered a discount if I scanned their QR code and left a 5-star review with pictures. This felt like a blatant attempt to manipulate customer feedback and avoid addressing their mistake.
I appreciate the quality of the pedicure, but the lack of professionalism and misleading promotion left a bad impression. I wont be returning.
