Chels Dr. Chen and his clinic are subpar at best, and that’s putting it politely. The clinic is very disorganized. The staff does not give appointment reminders and is very unsure of their insurance policies and coverage; be prepared to wait in the office at least an hour for your appointment, even if it’s not busy. There’s no sense of urgency and patient care for threatening issues such as: I had a UTI which I tested positive for on my first visit, the OBGYN office NEVER EVEN CALLED me to tell me I had this serious infection, I was not informed by them until until I came in for my second visit which was a month and a half later.. at that point my UTI had already escalated and had was treated by a local hospital ER. Dr. Chen tries to be funny, his lack of professionalism and tact made my husband and I feel VERY uncomfortable.
As far as atmosphere, the office was NOT CLEAN. i.e. there were insects in the light fixtures, dirty tile floors, foul food odors, etc. The large tower skyscraper building is practically abandoned, outside from this particular clinic; the empty doctors suites of unused equipment makes the vibe eerie and gloom. Finally, the office is located downtown.. therefore, you have to PAY TO PARK by the hour, which is inconvenient as the office does not give you a heads up on the payment for parking for their patients, no vouchers for reimbursements are offered. In summary, This was not OBGYN my husband, and I have decided to go with for our baby, especially for the delivery..Not impressed and not returning after two visits of giving this clinic a try. Back on the hunt for a suitable OBGYN, which should feel easy after this bleak experience at Pea In The Pod.
1 /5
