DHB NAILS SPA - El Paso (TX)

5 /5 HONG VO: I went to DHB Nail last weekend with my husband and we both had an amazing experience! I got gel X manicure and gel pedicure while he got their special Serum Spa Pedicure . The interior is clean, has cute decors and all the polish colors are beautifully displayed. They have a huge variety of colors to choose from. The staffs are friendly and my nail tech did an amazing job on my nails. I’ve been getting so many complements for my new set of nails. The massage chair and foot bath added a very relaxing experience and we both overall are very pleased with the service. I can’t wait to come back with my husband and pamper ourselves again soon!

1 /5 Paul Shofner: Absolutely the worst service Ive ever had. Ive been getting pedicures for over 20 years. Mahalia tells me because she is a nail tech so she can not cut back my nails. Then she and the owner keeps trying to tell over and over that she can not do that only a Dr can do tht. They are not in grown nails. This place is a scam. 1st thing she ask if she could cut my nails. Why else would I be getting a pedicure. Completely bad place. I Ask if that was on website and of course it was not. Appalled at this business. Well never return for a 65 dollar pedicure of just barley rubbing my feet The owner is argumentative. They kept saying the same thing over and over almost as it was rehearsed. So Im sure this is not the 1st time this has happed. They sure didnt mind take my money for an incomplete service. I did not have ingrown nails as I told the nail tech. But I did want them trimmed on the sides. You should be ashamed of your business. Post something on your website or tell the customer when they come in that you do not trim the sides of the nail. Instead of waiting till the end of the service. That is the scam!!

5 /5 Anel Carreon: This is the 2nd time I visit this salon with my daughter and son in law while visiting from Austin. They are always so welcoming and accommodating. The nail shop is very clean and the employees are kind, friendly and attentive. I highly recommend this salon.

1 /5 CC andDB: I recently had a gel pedicure with chrome at your establishment before my vacation abroad. Unfortunately, upon arriving at my destination three days later, I discovered that the polish on three of my toes had completely peeled off. I contacted the owner to express my dissatisfaction, but he was dismissive and stated that since I was no longer present, there was nothing he could do. While I understand his point, I found his rudeness to be highly unprofessional, when a little empathy would have eased the loss of a $125 for a pedicure that didnt last 3 days. Due to the poor customer service I experienced, I would not recommend your establishment to others. Furthermore, the owners dismissive attitude and lack of apology for the inconvenience caused have left me deeply disappointed. I hope that you will take this feedback into consideration and improve your customer service in the future.