1 /5 Kristen: I recently visited Ciél Nails for a pedicure with my two daughters, and unfortunately, our experience was disappointing. On November 21, while one of my daughters was getting her pedicure, the technician cut her cuticle on two of her toes. Despite my daughters repeated requests for the technician to be more careful, she continued to experience pain and even cut a second toe.
After spending $245 for three pedicures and my nails, I brought this issue to the attention of the front desk staff, but they seemed indifferent to my concerns.
The next day, I noticed that my nails started lifting. After returning from out of town the day after Thanksgiving, I went back to Ciél to seek assistance. The nail technician, Katie (who did my nails the first time), was called to fix my nails, but she reacted negatively, speaking loudly to her colleague and blaming me for the issues. During the process, she was rough and even cut my cuticles while trying to shave my nails down.
Afterward, I spoke with a gentleman at the front desk who was incredibly kind and understanding. He expressed shock at the condition of my nails (for the second time) and assured me that he would discuss the situation with his manager. He offered to have my nails properly redone, which I appreciated.
Overall, the lack of professionalism and care from the staff was disappointing. I hope that management takes this feedback seriously to improve their services in the future.
