1 /5 Ximena Silva: I’ve been visiting this place for over a year now, often bringing my mom, my daughter, and my niece along. Typically, I come with my daughter every 2-3 weeks. The facility is clean, and the managers are usually friendly. However, weve encountered several issues due to a lack of communication and accountability.
The technicians often react poorly to feedback or suggestions, making excuses rather than listening to our concerns. This has created an uncomfortable environment, especially when they start speaking in their language when frustrated. It often feels as though the customer is never prioritized.
Each visit costs us between $200 and $300. Unfortunately, today I didnt receive what I requested. When I tried to explain that the tip of my French manicure was too high and looked unappealing, the technician became offended. Instead of simply acknowledging my request and offering a correction, they insisted it was due to the product or the design I had chosen. The situation escalated unnecessarily, making the technician feel terrible rather than addressing the issue positively.
When I indicated that I couldn’t stay to have my nails redone, they opted to remove the work instead but still charged me for it. Moreover, they didnt apply the student discount they usually give my daughter. I was charged for the removal of a job they hadnt executed properly. It’s not just about the $15; it’s about the principle. They may have made an extra $15 today, but theyve lost two loyal customers, as we will not be returning.
