Arbor Nail Bar - Austin (TX)

3 /5 Tia Berkley: I will say that they have a cool little spot but I got my services on Thursday and today my nail bubbled and did this. I was trying to find a place were I can get my lashes as well as my nails done in the same spot but I think I may want to go back to my old nail salon. I have never had this issue with them. Tomorrow I will go back to Arbor nail spa and have them fix it properly because I paid my money of course.

5 /5 Gena Hardison: Lee has done my nails my past few visits and she always does a pristine job. She takes the time to make sure that each nail is perfectly shaped, even, and painted to every edge. I appreciate her attention to detail, it helps my nails so they don’t break/crack between fills. Today we did a fun design and she went above and beyond. They’re so beautiful and I’m grateful for all her efforts. Looking forward to coming back to see her again!

1 /5 Nikki Boney: I came here with my friend (she did not get any services) to get a full acrylic set with gel French tips and a gel French tip pedicure. The tech seemed annoyed when she found out my friend wasn’t getting a service. The pedicure was done first and seemed fine even though I don’t remember half of the items being completed. When I was getting my full set done the tech was rude and seemed annoyed at me for talking to my friend during the service. She was doing a removal for Gel X extensions and told me to keep my hand flat so the chemical doesn’t get on my hand as it will irritate my skin. I did as I was told but during the removal of the chemical some got on my thumb. It started to itch and I tried to wipe it off myself and she told me I’d be able to wash my hand soon and I washed my hands a few minutes later. A chemical which was known to be a skin irritant was left in my hand for multiple minutes. She was very rough with my hands, gripping me tightly (enough to bruise which is pictured) and she kept digging her nails into the sides of my fingers. Once it came time to check out the tech kept hovering over the receptionist and glaring at us. I reviewed my receipt in the car and felt there were some issues/discrepancies with what I was charged. We went back inside and requested to speak with a manager. We were told by the receptionist that the manager was not here but we could speak with her over the phone. My anxiety was high at this point so my friend spoke with her and started to discuss the issues with what I was charged. The manager stated she would be there to speak with us in person in about 5 minutes. The whole time my friend was talking to the manager over the phone and while we waiting for the manager, the tech kept coming up to us trying to intimidate us after I repeatedly stated I did not want to talk and that we were waiting for the manager. She did not leave until after I rather loudly told her to leave me alone. While we waiting it was obvious that her and other staff members were speaking negatively about us while looking our direction and whispering. Once the manger arrived I attempted to speak with her and get clarification on what and why I was charged the way I was. She was extremely rude and didn’t seem to really care about my experience as a customer. She pretty much told me pricing was the way it was and if I didn’t like it I should have reviewed the pricing prior to the service being done. I don’t understand why French on my toes was $8 while French on my hands was $20. I felt that there were services that I was charged that were not provided but the manager assured me that they looked at the cameras and that they were completed. I no longer had issues with that. My main problem was how I was treated and ganged up on by staff members when all I wanted was to speak with a manager. The manager gave nonchalant apologies that seemed very in-genuine. I expressed concerns about being pushed and practically bullied into getting different services in the past and she told me I needed to advocate for myself and just say no. I asked her how many times I should have to say no before I am no longer pushed and pestered. She didn’t answer. She attempted to blame the issues on a language barrier when it was clear that the tech could understand me perfectly and I had no issues understanding her either. She stated that she wasn’t here when the rude behavior took place and I said that she shouldn’t have to be here for her employees to treat people with kindness. She then raised her voice at me telling me “Don’t tell me how to do my job”. At that point I left. I’ve been coming here for months and clearly they have let their service standard go. As someone who also works in the service industry this is in no way how you speak to a customer who has had a bad experience. Keep in mind I had and have in no way asked for my money back. I simply wanted clarification and to discuss my concerns with a manager but clearly that is not allowed here.

1 /5 Julie H: They took no care to listen to what I wanted and rushed through the appointment. I asked to keep the length and shape of my original nail and just make them more uniform. The lady chopped off all my length into to these little nubs, left the ends super jagged, and inconsistent shape. The French itself looks awful and the white is running on some nails. The manager did offer to have someone else fix it but I’d already lost all the length and figured it is just easier to fix it myself. Sad I wasted $30.