ADORE NAIL SPA (15% off New Customer . Bill $55 code:NW11OF) - Allen (TX)

5 /5 AMY JACOBS: Service here is overall amazing! From the moment I walked in, someone was greeting or taking care of me, even though it wasn’t quite time for my appointment yet. There was never a moment I was left waiting with nothing to do, wondering what was taking so long. I got dip nails, and Kaila made my nails look completely natural. She checked and double checked that I was happy with the color. She was very skilled and careful. I love the way my nails turned out. This salon is out of the way for me, but I will definitely be coming back regularly because it’s worth it for the quality and care.

1 /5 Katherine Santos: I was really hoping for a great experience, but unfortunately, my visit left me feeling disappointed. I usually get my nails done by an at-home nail tech, but since she wasn’t available, I decided to give this salon a try. I regret spending $70 on my set, especially since I was initially told it would cost $45. When the nail tech started working on my French tips, the white portion was much thicker than I wanted, making my nails look bulky. I politely asked if she could make the white thinner, but she seemed frustrated and told me to just file them down. Since I prefer longer nails, I asked if there were any other options, and she said she could add more pink—but it would be an additional charge. I agreed, but her response was unnecessarily rude, telling me, “Don’t tell me anything anymore.” I understand that I can be particular about my nails, but when I’m paying a significant amount, I expect quality work and good customer service. Unfortunately, I left feeling uncomfortable and unsatisfied.

5 /5 Rissa Gail: I’ve been going here for almost a year and I love it. The atmosphere is great. Everyone is friendly. If they need to reschedule they always call. Kat gets me right every time! She’s the one nail tech I’ve had in Dallas that cares the way my hometown tech does.

2 /5 Kelsey Kuster: Beautiful place with luxurious offerings. However, for a mani/pedi it took almost 2hours. The shape wasn’t what I asked for but the colors were great. Rounded shape turned into more of an almond and is so short that in some places my nail bed is poking out. The dip is very uneven and thicker on some nails. Even my husband noticed the uneven texture. When it came time to check out, the pricing was a shock. They were not upfront with all the extra charges and then charged me for the wrong services but did nothing to make it right. Had to push to get the new customer discount. Sad to say while the place is beautiful and clean, I won’t return nor recommend. *edit based on owner reply What you failed to address is that I did not ask for the Adore Manicure package, my friend who came with me did but I was charged for her packages and she was charged for mine. We told the staff that we were shocked by the prices, that is when we were notified of all the charges for dip powder and nail shape. We didn’t know that our services we not matched correctly until after my friend paid and then I was expected to pay. Your staff admitted to the mistake. Your staff then did nothing to make it right other than expect us to pay what they told us to. Your staff also failed to mention that dip powder and nail shape were extra charges. They only showed the cost of the mani/pedi services. Not anything else. Your staff failed to provide the nail shape that I requested multiple times and then I was still charged for what I did not want. My nail bed is poking out in several spots because the manicure is so short and the shape is low. Rounded nails should not form a point. I came in with a rounded shape and left with an almond shape. I will have to get my nails redone AFTER they grow out because of the way the staff shorted and filed my nails. The quality of my dip nails is also poor, so much so that my husband noted it! We were first time customers and left with a sour taste for your business. By review of your website, you don’t do refunds but by experience you don’t do anything to make your business mistakes right.