Marjorie S Shout out to Denise & Katie at the Tanger location for embodying exceptional customer service! We purchased a Neil Lane ring online, but upon closer inspection, we noticed a hairline crack or imperfection on the diamond. Today, we visited the store seeking guidance, and Denise promptly offered assistance, revealing that they had the same ring in stock in a much superior condition. Katie meticulously cleaned and polished the ring, restoring its sparkle. Super grateful for their friendliness and seamless transaction. Although buying online was convenient, this experience reminds us of the value of in-store shopping for personalized service!
5 /5