Nicole Santiago We have been patients of this practice for 10 years. Today my son was denied to be seen because he hasn’t been there in 4 years and doctors have changed. He is now considered a new patient? That doesn’t make sense because my younger son was seen last week and also hasn’t been there for a few years. He was able to be seen with a different doctor with is fine. Also, I am being told that the doctors aren’t accepting new patients at this time, but we are established patients. I understand there aren’t appointments same day due to weather and closures but there are no options given.
I have had this happen a few times with this practice now, since our previous family doctor retired. It’s very disappointing and upsetting because when one is sick, one does not have the energy to be going back and forth trying to get in to be seen with a doctor. We are always being consulted to go to an urgent care. What’s the point of having an in network doctor then? It ends up costing us more having to visit the urgent care. Sadly, we will be moving on and leaving this practice.
2 /5
Christian Acevedo Im surprised to see some negative reviews regarding the office staff because Ive been going to this practice/location since September 2021 and have not really had any bad experiences with them. Theyve always been kind in person. Over the phone I feel like some of them can be short or seem rushed but I also assume the phone is constantly ringing so theyre just trying to get everyone helped as quickly as possible.
I dont know who the referral coordinator is, but theyre incredible. My insurance requires referrals for specialists and Im grateful this office allows you to call and share what specialist youre trying to see and for what reason and the referral is processed within less than 48 hours. When they expire, a simple call noting it needs to be renewed is all I need and bam.
Ive been seen Ashley Bubb, NP and shes got a great bedside manner and, I believe, genuinely cares about your wellbeing and health. I usually only visit for my annual, but this year Ive had to visit several times and have had the chance to experience how she practices more and more and Im very happy. Shes receptive and willing to work with your requests but also notes any issues or things that could potentially interfere. Her nurse, Abby, is also incredibly kind and shows a genuine interest in what brings you to the office that day.
5 /5