Jolie C I recently visited this ER, and I’ll admit I was nervous because of the reviews I had read. However, I was in excruciating pain and experiencing symptoms so severe that I felt like I might have a stroke or worse. I truly feared for my life. I couldn’t drive myself and it was late in the evening, so my options were limited. I didn’t want to burden anyone or risk traveling further to a hospital in Houston or Pearland, especially since one of my symptoms was double vision. With that, I decided to go to this ER and I’m so glad I did.
From the moment I walked in, the staff was compassionate and understanding. They let me turn off the lights in my room because the bright hospital lights were unbearable given my condition. I couldn’t open my eyes but every person who interacted with me was incredibly kind, patient, and gentle. I could feel their sincerity and care, which made a terrifying situation much more bearable.
I wish I could personally name everyone who helped me that night but unfortunately, I couldn’t see them to remember faces. The only name I have is Nurse Practitioner Pamela Drever, listed on my paperwork. If she or anyone reading this can identify the lovely team that worked with her that night, I’d love to update this review and give them the recognition they deserve.
By the next day, I was feeling so much better and immensely relieved. I cannot thank this team enough for the outstanding care I received. If you’re hesitant about this ER, let me assure you that they treated me with professionalism, kindness, and compassion when I needed it most.
UPDATE: Removed stars…it’s been a few weeks and despite me sending a message on MyChart I have yet to get my lab result?
2 /5
Whitney Garcia Horrible, horrible, horrible care. When asked what was going on, or an update after not being checked on for 2 hours, the nurse said “you’re not the only patient, and we’re busy”. So at that point my mother was ready to be discharged, the doctor came in, and didn’t care much either. Finally took her for a scan, waited a few more hours, and after waiting a while she finally went to look for the nurse, and she was sitting on her phone at the desk. The nurses name is, Nidia N Perez.
1 /5