The Best 12 MEDICAL SERVICES near Lockhart, TX (Part 3)

Alexandria Castanon Absolute dumbest receptionist, I went in at 640 to make sure I was at the right location and told me yes had me wait till 720 to finally bring me up to tell me I’m at the wrong location. Absolute worst customer service I think it’s time for her to retire. Gesh.

Leonore Smith ⭐⭐⭐⭐⭐ I cannot thank Hendrick Surgery Center South enough for the incredible care they provided during Zane’s recent procedure. From the moment we arrived, every single staff member went above and beyond to make sure he felt comfortable and supported. Dr. Poorman’s bedside manner was truly exceptional—he showed genuine care and compassion throughout the process. A special thank you to Lori, the pre-op nurse; Dr. McCarty, the anesthesiologist; Chris, the OR nurse; and the amazing RN who went out of their way to make Zane smile by creating a fun “high-five balloon” out of a glove. That small, thoughtful gesture meant so much to Zane and helped ease his nerves. Dr. McCarty also brought some much-needed humor into the day when Zane asked him if he ate chicken nuggets. Moments like that truly helped lighten the mood and make the experience more positive for everyone. The staff also made such a thoughtful gesture by sharing a feeling from Zane’s “feelings blanket,” which truly helped Zane feel more at ease. Their prayers, kindness, and emotional support meant the world to us. Because of their incredible care, Zane is now feeling great and happily enjoying some ice cream and mac & cheese. I’ve attached some photos and a video to share just how well he’s doing now. Thank you, Hendrick Surgery Center South, for turning what could have been a stressful experience into one filled with comfort and care. You’ve made a lasting impact on our family!

Gwen Allison Brigette, Callie and Dr. Nitke were kind and gentle with my biopsy. They seemed to show concern for the whole patient. I thought Dr. Nitke was like Jesus with his kindness and bedside manner. Means a lot when you are facing personal fears. The girls couldnt have been more accommodating. This staff is quite a tribute to humanity.

Cathy Carroll Waited for over an hour to get lab work done. While waiting I noticed 3 people at their desks eating snacks, laughing & I heard one say “I have your dip stick”. Just not very professional in my opinion.

Rhonda Owens My husband Terry and I are so thankful for RPMH and the incredible staff! These professionals were always attentive made us feel like a priority. Most of our visits were through the Top Notch ER and they always met our needs of those of our elderly parents. They took great care in explaining the care plans and what treatment options we might face. We are blessed to have this hospital in our community! Thank you Rolling Plains Memorial Hospital ❤️

marisela medellin Dr. Malik took amazing care of my daughter. We came in for dehydration and she checked on her multiple times and made her feel very comfortable. She also gave us multiple suggestions of at home care. Her and the nursing staff were great with her! Her bedside manner was outstanding!

Cat Dobbs I do not know what these office people do all day. I can never get them to fulfill my prescriptions. It’s why I stopped taking birth control (because I had to play phone tag for a week with the pharmacy and the Drs office so I was already off of the meds & just decided to stop taking it since the pharmacy literally never had the script ready). I thought in the two years I stopped going they’d have it figured out. I know someone else who stopped going here because the office is terribly run. Erin Garner is a great doctor. Idk what the rest of her staff does though

Meagan King Dr. Kroger tended to and delivered my first baby. I dreaded every doctors appointment, and cried every time I had to go. He was not very open to or accepting of my decision for a doula, or me being a "free thinker" for wanting a birth plan. I had a 2 nd degree tear in my perineum after the birth of my baby, in which needed stitching. I feel to this day out of spite he gave me the infamously known " daddy stitch" In which I have never fully recovered from. It has caused severe issues with me for the last 5 years I never went back to him. And do not recommend him to anyone. I feel he does not have the best interest of the patient in mind, and views women as a dollar sign that he can benefit from, abuse, disrespect and torment in a most vulnerable time for any woman! I am an RN and would never want this type of service for any of my patients!

Sandra Kage The only reason for the three-star is because Dr. Wheeler herself actually seems like she is a good dr and every time I see her in person she is very thorough and pleasant. If Dr. Wheeler could have several more people like the office administrator, I don’t think there would be a single negative review for this office. That being said, everything else with this office has been lackluster at best. Even with an appointment, I have arrived 15 minutes early every time and still wait in the waiting for at least 30 minutes to an hour past my actual appointment time. One of the receptionists is the rudest receptionist I have ever encountered in a doctor’s office. How she still has a job is quite literally a mystery to me. I will call in to schedule an appointment, when the Dr herself messaged me to make an appointment and also after an er visit, and she informs me that there are no appointments available until December (or several months out from the time of the message/incident). I sure hope that one day when she faces a medical issue, she is not met with someone like herself because karma can really serve a person a dose of their own medicine. There is a stark difference between one of the receptionists pleasance and professionalism and the cold indifference and unprofessionalism of the receptionist I’m speaking of. I’m am sure anyone who has visited this office could distinguish between the two fairly easily. The doctor’s medical assistant quite literally has never called me back any of the numerous times messages have been left for her or when she advises herself that she will call back with referral information. The office’s nurse will not help you if you’ve already reached out and left a message for the medical assistant as you were instructed to do because “don’t want too many hands in the fire” even when you tell her that the medical assistant has not called back and likely will not call back anyways. All I can say is, if you only need a doctor’s office for an annual checkup that requires no follow up AND you never get sick, then sure, this office might work for you. But, if you have any other type of situation, I think you would be better suited to find an office that actually cares about you and your family as patients. I just don’t understand how a provider this good settles for office staff like she has. It’s unfortunate.

Vicki Leclerc Dont bother, youll be on hold and youll never get to speak to a real person. Ive been going there for almost 50 years but in the least year or so, they no longer care about you. I will never be back. Im now looking for a new doctor.

Dana Polen I went to outpatient for a procedure on 3/3 and the staff was very kind and respectful. Mandy and Kallie were excellent! Being kind when you are a bundle of nerves means a lot!!

Dana Floehr I went to the ER late Sunday 10/20, and the triage nurse was a nightmare. She was rude, uncaring- simply awful. When you have to go to the ER and you are scared and in pain, the last thing you want to encounter is someone like Nurse Ratchet in triage. That was my first impression of the ER. Once I got to the treatment rooms - everyone was wonderful. My nurse Christian was so caring, as was Heather. There was another nurse that was so kind as well, and I hate that I didn’t get his name. The doctor was great. All in all, It was a good experience except for triage.

Brenda Allen Care hasnt changed in 24 years. HENDRICKS is NOT the place to get quality cardiac care. I moved back to Texas 24 years ago. My Ejection fraction was 12%. I was told there was nothing wrong with me. I saw 6 different cardiologists. ALL failed to take into account I was already on Coreg, digitalis etc. I went into organ failure (diagnosed by Palo Pinto General Hospital). I was careflighted to UTSW where my meds were tweaked and in 6 months my EF was 58%. I live a quality life thanks to finding a cardiologist that understands how medication can help the heart. The TEE & watchman are the procedures of the year. I see way too many angioedema patients not getting proper care.

Mona JAMES Im a new patient to this Facility, referred by Baylor Scott&White Heart Hospital Plano,Tx to see Dr. J. Stafford, Cardiologist, he is a wonderful Dr. Im here in Abilene for 36 week for cardiac Rehabilitation my home town is 7 1/2 hours away. I was not looking for unprofessional, unfriendly appointment check-in Receptionist . I felt so unwanted to be a patient here l think all patients should be treated with respect and not disrespected due to skin color. I express my concern to the office Manager, but her Fake Smile let me know she was not interested in what I had to say I wish Dr. Stafford could work at the Heart Failure Clinic across the street, all so caring for the patients. Two visits at this Facility, truly dont want to go to the third visit . Will use my Cardiologist in Plano, Tx. So disappointed in the front check in staff members.

F JEFFRIES, JR Horrible they force doctors to work for them, then treat patients only for money, they dont care and the doctors dont care any more because they are just employees of a money grubbing business that does not care about patients....HORRIBLE!

Richard Watkins, Jr. Dr. Wiggins and his RN Robin were the first doctors that actually listened to what I had to say and worked very closely to ensure ALL my needs were met! I am EXTREMELY confident in their abilities and knowledge of my health and now trust them with my life. Caring and understanding staff at this facility have made them the ONLY place I will go for treatment! 5 Stars!

Kathyleen Bowen The staff is friendly and efficient. I always get good care and have my questions answered in layman’s terms. I have been a patient for 15 years and will continue to be.

Leslie Hill They have a very efficient process for getting folks in and out, which is quite a contract to some of the other medical offices we visit in town. The folks are friendly and professional. I really appreciate the respect they have for my time.

AnnMarie Schaefer My husband has been multiple times. Hearing issues Knee issues Back issues Shoulder issues However the hearing aids continue to fail. Today is Wednesday prior to Thanksgiving. He’s on his way to the VA again. I’m hoping this time they will work for at least a month.

Sean Desrochers This clinic is horrible, they will make run around in circles trying to get something done. If you want treatment for something they make it as hard as possible. They send patients to a specialist then refuse to provide the medication the doctor prescribed. Their care is less than acceptable! The VA should be ashamed of themselves! If at all possible do not use this clinic for your own best interest!!

Ada G. Hernandez This walk in clinic is ridiculous. They say they close at 4:30pm but they are always locking their doors BEFORE CLOSING time.

Kayla Rodriguez Most unprofessional doctors office I have ever been to. They dont answer their phones when you call. They are rude when you come in. Was forced to use them as they are 1 of 2 clinics in Abilene that take workers comp. Every time we were schedules for an appointment, it would be reschedule2-3 times before we would actually come in. The providers seem to not be knowledgeable in any way. I do not recommend and cant wait to get away.

James Russell The admin people here are rude and dont know how to return phone calls. The doctors are good though.

A. Lee Started seeing doctor cornette when I was pregnant. When I was almost 9 months pregnant, I start having liquid come out, I went in and they tested the liquid and the nurse said “it came back negative for placenta, you are good to go home, no need to come back” (was never checked by the doctor this day) the next day I notice more liquid coming out so I called and insisted I get looked at again, so they sent me to the hospital and doctor Stanford was there and she checked me and tested me, she came back paranoid and said “this is placenta, who told you it wasn’t?” (In a very scary and upset tone) I am truly fortunate to have not lost my son, and all because I was misdiagnosed. Who is to blame here? After a few years of still taking my son to see dr cornette, they started changing his yearly check ups, they wouldn’t take him in. And on top of that, the receptionist with blond short hair built a VERY rude and condescending attitude towards people who came in. This clinic is not a clinic I would first hand recommend, try picking elsewhere, someone who would care for your child’s life!