KAY Jewelers - Dallas (TX)

Mikel Sessions Annie!!! You were simply amazing during this entire process, so much so that the hardest thing during the entire process was finding the suite ! The vision I had for the ring wouldn’t have came to fruition had it not been for you. The level of care and comfort you made me feel cannot be understated especially given how much scrutiny I was putting myself under. You were nothing short of spectacular, and I am forever thankful.

Riley Ray Sobczak If you need anything engraved and want to use the best around, I recommend Abe’s Engraving at Plaza Fine Jewelry in Dallas above all else! I went in to get a watch engraved as an anniversary gift, and Raja was both helpful and pleasant to chat with! The watch I brought wasn’t exactly what I was looking for but I’d had limited options online. In store, she noticed I liked the other watches and proceeded to showed me a number of comparable options in-store (but only after confirming I could return the original watch for a refund)! I purchased watch 1 from her and placed an order for engraving with a few words and a date. The back of the watch is tricky, limited space, but they made it work beautifully! I’ve now returned the original watch for a full refund. Not only was she incredibly helpful, she was also incredibly understanding. I purchased the watch and left it for engraving, then had a change of heart within 30 minutes. I was so worried I wouldn’t be able to exchange it with another watch, but she completely took that worry away. She took watch 1 back with a smile and helped me to purchase watch 2, which I picked up today after engraving. I am so happy that I chose to go with Plaza Fine Jewelry and especially Raja, as she was a wonderful and kind salesperson who really made the whole process a breeze. And I must of course mention that the finished watch is beyond what I imagined - I’ve it! I think my partner will love it as well. Thank you so much for your help, kindness, and speed with getting it to me within my short time frame. I absolutely recommend this store to any and everyone in the DFW area - you will not be disappointed!

D Mel Phenomenal customer service. I called their store one morning to ask about a bracelet and made the payment over the phone. McKay personally delivered the bracelet to my place of work within the hour, beautifully wrapped. The bracelet is beautiful and I enjoy wearing it daily.

Chris Hamilton I had a very insightful experience with Abraham. He was very helpful with good information helping me clean my single earring(pool incident). He told me how I can either get other one or trade the single one in for a new set. Made it easy and breezy I will be back.

Diana Aguilar I had a great experience at Rukus! KD was very helpful in finding exactly what I was looking for. He helped me find the perfect chain while offering a variety of selections and range of prices. He was patient and honest with prices and weight provided. The quality of my purchase is beautiful. I will definitely be back for more!

Jack Chester I intially didnt want to go to.the Galleria on a Saturday, but Im glad I did. I found a beautiful pair of earrings I wanted to get for my wife. I had a great experience with Margaret. She was incredible in finding what I needed. Overall a great experience and my wife loves her new earrings. Highly recommend and I will definitely be back.

Gary Golden I was referred to Nick after searching for months to find someone to make a custom bezel for my coin. The process was very simple. I came in with my own idea on how I wanted the final product to look. So after talking to Nick he asked that I send him the photos. After it was finished it looked exactly like I was hoping for. Their pricing is the best in town. The timeline I was told would be 4-5 weeks from start to finish and to my surprise it was exactly he had it finished in exactly that. I’m extremely satisfied with their professionalism as well as their customer serviceand will be continuing my business with them moving forward. Everyone is full of smiles and not a single person made me feel forced into. It was definitely a no pressure sell environment which in my option is hard to find these days. Thank you guys.

Batista Jelson Alondra one of kind , Thanks for the great customer service experience, you guys are awesome need some services on my watches. She is definitely a keeper

Tiffany H Bought beautiful hoops. The sales associates were friendly and kind. Fist time in the store and had a wonderful experience.

Michaela Andrews Gorgeous pieces and great customer service! Theres a mix of affordable and expensive decor and jewlery, so you can find beautiful handmade pieces for less than $50!