Haylee Christine I have gone to Diana for almost five years. I have always been treated like royalty and given an incredible experience. She has amazing attention to detail and her designs are always beautiful and elegant. I recommend her to all of my friends and family and lots of strangers who constantly compliment my nails every time I get them done. She is a sweetheart and her staff is always welcoming and friendly.
Give this place a try. I promise you will not be disappointed.
5 /5
Kaycee Miller I had the most amazing experience getting my nails and eyelashes done by Diane and her entire staff! She is incredibly skilled, professional, and pays great attention to detail, ensuring everything looks perfect. My nails are flawless, and my lashes look stunning—natural yet glamorous. She made me feel comfortable the entire time, and her warm personality made the appointment even more enjoyable. The quality of her work is outstanding, and I’ve received so many compliments already. I highly recommend her to anyone looking for top-tier beauty services! And use code Kaycee10 at checkout for 10% off
5 /5
Nellie Anger Usually, I’m not too picky about my nails as I get the same design every time, however I really don’t like when people waste my time and misrepresent their services. I arrived at this location at around 9:00pm and I did not leave until after midnight to almost 1am. That’s a completely unacceptable amount of time for nails and a pedicure. The worst part was that they didn’t even complete my nails correctly. I asked for dip nails only to find out on hour 3…they do not have that option for me. There were approximately 3-4 customers in the spa including myself and there were 4 technicians. There is absolutely no reason for a technician to be 25% - 50% through a service and just get up and walk away for 20 minutes or more while I’m still covered in chemicals. But that’s exactly what each of the technicians did at one point or another then eventually passed my service to another technician. Obviously, this explains the extremely long service time. It also appears they open at 10am and end their working day after midnight? That seems completely unsafe to me. If I had known that, I would not be encouraged to arrive late for fear of the staff’s exhaustion putting my fingers and toes in danger. Also, the staff appear so tired that they have displeased attitude that will affect customer perception. Also, they are distracted. Every technician in that spa was on their phone for at least 5 - 15 minutes of my service (since every technician did a part of my service I know this to be true). As a service business owner myself, not giving your customers your whole focus is rude and sometimes dangerous.
My advice? Completely ban cell phones on the spa floor—have staff put them in a basket where they can’t touch them. Hire 2 shifts of staff for your business and increase the price of your services after 8pm. That should more than cover the cost and it will keep your staff happy (who I suspect might be all family members) and will double your customer satisfaction. Track your customers requirements on a check list you provide at the beginning of the service so you know what a customer asked for (every time a new technician “restarted” my services they didn’t know what I had asked for at all). I like that you are a late night weekday nail salon (I think there should be more) but that shouldn’t come at the expense of customer safety or convenience. I know many people would be happy to pay more for extended hours, but please stop wasting customer’s time and putting people’s health at risk to save $$. Clean up your spa, menus, and equipment give your services cleaner, minimalist, and luxury appearance—that will help justify the higher prices as well. Host special events on the weekends (and promote them) where you hire a DJ, the charge a nominal cover with cost of your services. Have better drink options on the weekends and charge after the first drink. I know these things have an initial cost, but if you don’t invest in your business, you can’t really complain when customers aren’t willing to invest or trust in you.
1 /5
Ashlie Menchaca This is the second time I’ve come to this salon and everyone is soooo nice and I get exactly what I want. Anthony takes his time making sure my nails are absolutely perfect. I’m so happy to have found this place!
5 /5
Jada Cave- Brown My friends and i decided to go to this nail salon. We wanted to get our nails done and also added in a pedicure. At my visit I was cut pretty bad and no antibacterial was added to stop the toe from bleeding or heal the cut a little faster. The nail tech apologized which is on but several cut my toe to the point it has started to become infected. Every one has had the opinions on the visit but mine and my friends was not acceptable. Will not be returning after going to doctor to treat toe
1 /5