Michelle Morgan Please make sure you’re choosing the right Aura Nail salon. I was very adamant when I walked in the door and I said to the gentleman if you don’t know how to work with long nails Let me know I don’t wanna waste your time or my time. To make a long story short Tom not only was actually rude ignorant because I asked him. Do you know how to work with long nails and he snapped at me I guess I should’ve walked out at that point. But I’m always the person that gives the benefit of the doubt after almost an hour and a half not only do my nails look hideous the French. Looks like my grandson I shouldn’t even had to pay to be very honest because well, you’ll see by the pictures! Please do not utilize this nail salon. You’re wasting your money. I was even very kind to this man explaining that I’ve just had some bad experiences at nail salons, and I was just trying to safeguard myself. The worst part is, I couldn’t even fight it with my bank. Supposedly their credit card machines were down so you had to Zelle. Yes I should’ve walked out, but I’m not that type of person because the work I mean, I’m literally gonna have to go get a fill and it’s only been two days.
1 /5
Linda Pho I went here for the first time today. I brought two ten year old girls with me for manicures. They had big ideas on what they wanted which they had to scale back a little with regular polish but I expected it. Person in front was very friendly and welcoming. It only took us as long as it took to pick out our colors so we could go sit down.
They offered us drinks immediately and it didn’t take long for it to be our turn. Neither girl had their nails done at a salon before and my daughter was excited about everything they did. They even did the flowers on her nails despite being told they couldn’t. Her friend opted for a painted French manicure instead of doing the bare nail. I chose a simple design too.
Will definitely go back and maybe try gel polish again for my vacation in May.
5 /5
Shelby Freeman I had Roy do my toes (deluxe package) and he was great!
The real MVP is Liam who did my nails. He spent so much time getting them exactly how I wanted them and they are perfect!
All around the service was great. Katelyn at the desk was great and so was Emmy who did my brother’s pedicure.
When I’m back in Texas I will make sure to come back!!
5 /5
Nathaly Hernandez Jourdan I visited this salon for the first time, and it was by far the worst experience I’ve ever had! I requested a full set of acrylic nails at the front desk, but when Steven, the nail technician, sat down to start my service, he began applying dip powder instead. I stopped him and reminded him that I had asked for acrylics. His response? “Well, that is more money,” as if I wasn’t already aware of the pricing. I told him I understood and still wanted the acrylics I initially requested.
At that point, his attitude shifted, and he started rushing through the service. Not only was he rushing, but he was also sloppy, further adding to my discomfort. To make matters worse, he started talking to another technician in Vietnamese, making rude comments about me—comments I could actually understand. This level of unprofessionalism was completely unacceptable.
When he finally began applying the acrylic, I asked for my nails to be a bit thicker since they were so thin they looked like a simple coat of polish. Instead of accommodating my request, he said, “Well, most people around here like them thin because it’s more classy.”
First of all, I am not "most people," nor do I care about anyone else’s preferences. I’m paying for MY nails, MY way. If you can’t provide the service a customer requests, just say so. Your opinion as a technician is irrelevant when it comes to fulfilling a customer’s request. Instead of focusing on customer satisfaction, he continued to argue and defend his position.
When he finally finished my nails, he didn’t say a word—not “all done” or “thank you” —nothing. He just got up and moved on to do another client’s nails. On top of that, he continued talking in Vietnamese to the other techs, clearly making rude comments about me, as they would glance my way without even trying to hide it.
The customer service was absolutely terrible. When I go to a nail salon, I expect a relaxing, enjoyable experience—not to be rushed, argued with, disrespected, subjected to sloppy work, or talked about in another language as if I wouldn’t understand. I spent good money here and left feeling anything but pampered.
1 /5