A Phillips I wanted to bring to your attention that my Royal Manicure did not include the mineral mud mask, even though it was listed in the description and I paid for it. I tipped fairly and didn’t realize the missing service until I got to my car and reviewed the menu as I took photos. That’s not fair. Additionally, the overall atmosphere felt as though the staff was just going through the motions rather than creating a welcoming experience. I understand that everyone has long days, but a more positive approach would go a long way in making clients feel valued.
Fellow clients, be careful, you may not get what you paid for. Read closely and sip your mimosa slowly…. Unfortunately, you have to constantly advocate for yourself here. I even asked for a menu twice, before finally being given one.
To Management,
See receipt: I noticed that my Royal Manicure was billed as a Lavender Treatment for $40, even though the menu lists the Lavender Treatment at $30. Regardless, I specifically purchased the Royal Manicure, which should have included a mineral mud mask. While I did receive the shoulder massage, hand massage, paraffin wax, and salt scrub, the mineral mud mask was missing.
I look forward to your response and a resolution, such as a credit to make this right. Otherwise, I will have to adjust my review accordingly.
3 /5
Abegail Caducoy Had my gel-x nails removed here 2 weeks ago. Don’t usually go here, and just happened to be in the area. I asked for a removal and a regular manicure, no polish. I ended up having a student nail tech which I knew is VERY fresh bc the nail tech teaching her said so. She had an older nail tech teaching her how to do it. I decided to give her a shot apprehensively since it’s just a removal, and plus idk I assumed she would have more experience as she’s already doing nails of real customers…. Turns out she’s not only fresh but fresh-fresh as in should not be working on real nails at all…
Terrible. Was gonna give this a 2/3 star rating at first since I did just pay $10, but now that it’s been 2 weeks out, I’m giving it 1 star. My nails were filed down THIN. At one point I felt the heat, I did tell them and they left that nail alone. The nail plates were not even at all, had drag marks of the nail e-filer. During the entirety of the service, if my hands weren’t being filed they were soaking in the acetone, this was back and forth at least three times. At that point my fingers became really really dry. We had also been there for almost 45mins on JUST a removal. Towards the end after they felt they were “done” they gave me the ticket and felt rushed out. I didn’t even get the manicure I asked for (but at least they didn’t charge for it).
Within the past two weeks, I had to refile the edges of my nails and apply strengthening nail polish because it kept snagging and chipping. As my nails grow, you can see a demarcation line of where they filed my nails, even the edges aren’t even.
This was my personal experience. I’m sure each nail tech is different. The check out lady was a little dry and wasn’t pleasant. If you’ve been here before and had a better experience, I’m happy for you but it’s a “don’t recommend” for me unfortunately.
1 /5
Naomi Silva Inconsistent. Sometimes you will get good results and sometimes you’re in for a painful experience with poor results. Used to be my go to but I’m gonna find a new shop.
At least my daughters nails were nice
1 /5