1 /5 Joanne Boursiquot: AVOID KELLY AT ALL COSTS! I went to Kelly on 11/1 to fix a nail she poorly did last week Tuesday (10/22). Though my nails were weak due to the tips from long wear, the nail broke in the middle after just a week and a day, causing bleeding and pain. I waited for over an hour before she came to ask what I wanted. I told her that my nail had broken and I needed a new one. When she asked if I wanted it repaired, I said no, I needed a completely new nail since it was hanging.
She then asked if I wanted a fill-in, which didn’t make sense because I had just gotten my nails done the previous week. When I calmly tried to explain, she told me to “calm down,” even though I wasn’t upset. Her attitude was aggressive, and I was shocked because I was simply explaining what had happened.
I let her proceed, but she continued blaming me, saying my nail broke because my nails were weak. I just agreed to end the conversation. Then, she applied a clear gel top coat to my left hand without asking, and when I questioned if she was going to do the other hand, she said yes. After finishing, she mentioned there would be a charge for the gel top coat but that she wouldn’t charge me this time. She also lectured me about getting fill-ins more often and told me I should go to another technician. I responded with “okay” because she isn’t my regular tech, and she was the only one available.
Her work was horrible: she over-filed my cuticle twice , creating a painful scab, all while being distracted and talking. I was never planning to go back to her anyway. She is rude, disrespectful, and a terrible nail technician. I can’t wait to get this awful set removed! I will be warning my family and friends about this embarrassing experience.
