Nails By Irina - Poughkeepsie (NY)

1 /5 Fh Fh: I refrained from leaving a negative review because I was hoping Irina would do the right thing and she never did. It has been 2 months and the situation does not sit well with me which is the reason for my review. Irina was on time and I have nothing negative to say regarding her punctuality. Everything else was awful. No masks were worn during the service and while I believe they were not mandated at the time of the service (2 months ago) considering how close you are to the client it would be ideal considering there is no barrier between the client and worker like most salons have done. My finger was cut and I had a scar for weeks after the appointment. When I showed my family my nails they thought I had painted them myself with an at home kit. I ended up going to another nail salon the day after and getting them redone. Irina used inappropriate language as well. I was more concerned with her feelings than my own because I did not want to hurt her feelings at the time of the appointment so I was polite and left. I later brought the awful language to her attention and she offered me a free service. I advised I did not want a free service given I do not feel comfortable there. No refund was ever offered which I feel is extremely unprofessional given the circumstances. The right thing was not done and I do not want others to go here and experience the same thing it is unfair to future visitors. Edit to respond to the response I received: First, I was encouraged to take off my mask as soon as I walked in so the fact that I had it on was not respected. Second, I did reach out the next day and advised I felt uncomfortable with the language used to refer to me. (Racial comment/joke) I was offered a free service which I turned down because I had already stated I did not feel comfortable there and would not be returning. A REFUND was never offered to me which is what I believe is unprofessional & when I mentioned this incident to my family they were shocked that I was not offered a refund given the cut on my finger, the fact that I had to get my nails redone the next day because they looked like I had painted them myself at home and the insensitive language. I waited to leave a review because I was hoping you would reach back out and do the right thing and you never did. The money was more important to you than making it right and other people should be aware.

5 /5 Ilene Goldman: Irina, the owner, is very professional and respectful of everyone that comes in for her services. She is very accommodating, and her mani/pedis and waxing services are the best around. I would not go anywhere else for these services. The shop is very clean and adheres to state guidelines for the Corona virus. What more can I say? Give her shop a try and find out for yourself.

5 /5 Kristina Kolibab: Enjoyed great conversation and received a beautiful pedicure courtesy of Irina, will definitely be good back!

5 /5 Donna Medici: Excellent job! So worth it.

5 /5 Melanie DeRosa: I have recently moved to poughkeepsie and I was looking for a professional to do my nails. Well I tried so many places up here. I finally found a true professional in Nails by Irina . She is experienced and fun to be around. If your looking for a lady that knows what she’s doing . Look no further. Nails by Irina is the place to go !!