1 /5 Trina Analee: I visited this nail salon for what was likely my third or fourth time, and unfortunately, I had a disappointing experience that I feel needs to be shared. As an African American woman, I believe it’s important for all customers, regardless of race or background, to feel comfortable asking questions about the services they are receiving. However, my interaction with the front desk receptionist—who, in my opinion, was unprofessional—left me feeling disrespected.
On this particular visit, I noticed that the salon did not use the plastic liners in the pedicure bowls, a practice I’ve seen in many other salons to ensure sanitary conditions. Concerned about the possibility of fungal infections (having experienced this at other salons in the past), I asked about the sanitation procedures in place. Instead of addressing my question professionally, the receptionist responded sarcastically and in a dismissive manner, which I found rude and unnecessary. She also made an inappropriate remark about me stating I had contracted a fungus at their salon, even though I had not made any such claim.
When I expressed my concerns, I was told to leave the salon, which was shocking and disappointing. This interaction was not only unprofessional but also left a negative impression of the business overall. My friend, who was with me, also left without receiving the service she had scheduled, and neither of us will be returning.
It’s important for businesses to treat all customers with respect and professionalism. If a business is going to serve the community, it should be prepared to answer questions about its practices in a courteous manner. Sadly, my experience here did not reflect that standard, and I would caution others to consider their options carefully before choosing this salon.
