Indigo Loft Salon - Syracuse (NY)

5 /5 Kara Willis: The salon was very nice and clean. The stylists all seemed relaxed and friendly. I liked how it was peaceful and not loud and chaotic. I would definitely recommend this salon. I met Bryan today and he was my stylist. He is fabulous. I showed him pictures of my hair from past couple of years. I had not had my haircut since moving to NY three months ago. Finding a new stylist is scary. I read the reviews and they all said he was the one to cut short,fine, thin hair. He did a fantastic job. I am very happy with the cut and Bryan was a joy to get to know. I have already made my future appointment.

5 /5 Melika Eskian: I had a wonderful experience with Aubry. I love my highlight and haircut, it even turned out better than I expected. She is very professional, patient, and precise. I am happy I found her.

1 /5 Kimberly Briggs: The first time I visited the salon my finished color was too drab and my stylist did not have the product in stock she needed to fix it. I told her I could take care of it at home. I was not given any type of discount due to that mistake. I believe the service was over $220 and I tipped her 20%. The second time I visited the salon my stylist told me she never wrote down the formula because she didnt think I liked it. Actually, it was very pretty except for the fact that the toner was too drab for the highlight which should have been an easy fix but because she did not write it down and couldnt remember what she used we had to start all over again. That final result had a little too much yellow in it so I had to do a toner at home that I purchased. Still, I made another appointment as I know it takes a few times for a stylist to get it right. The haircut was not good. Again I tipped her 20%. I am a former hairdresser and understand the business. The salon receptionist called me and asked me to change my 3rd appointment because my stylist had something going on. I accommodated them without a problem. I had to cancel my appointment because I had surgery and was not recovered. I had originally emailed them w/in 48 hours and the email was bounced back to me so I called them first thing in the morning to see if she had a cancellation list she could fill. I did not hear back from them so I reached out again and they let me know they did receive my voicemail but would be charging me for half the service. I explained to her that I did send an email within the time limit, made a phone call, had surgery, and had issues in the past with my color and appoimtment needing to be rescheduled. I tipped her 20% every time I was there even with the issues I had with my color. The manager Micaela was unwilling to make an exception or hear or care anything I had to say. Her answer was " you emailed the wrong address and that she was just following policy." I used the email address on their scheduling website. Be aware if you need to cancel an appointment even w/a legitimate reason they are not willing to work w/ you. That is bad business, horrible customer service and shows that they care more about money than their clients. Not only am I a former hairdresser but my parents had a salon for over 40 years and never ever treated a client like that or had a policy in place charging a client for a service that was not completed. That is bad business and apparently they dont need the business as they were willing to lose a client and possibly more over a legitimate need to cancel an appointment. Given the issues I had w/ my first 2 appointments and the fact that they had to reschedule my original appointment, it seems reasonable that they could have worked with me. Im not sure they understand or care how much one bad review can affect their business. I requested a call back from the owner and received one that evening. He left me a message and stated his manager told him what happened and if I wanted to discuss it further to call him back. That did not sound very promising to me. No apology, no we are willing to work this out...my surgery was oral and talking was not easy. I already spent 15 minutes talking with a manager unwilling to make any exceptions! I hope it was worth it.