1 /5 Nabilya F: Iām beyond disappointed with my experience here. Going to the nail salon is supposed to be a relaxing, enjoyable experienceānot stressful and frustrating. When I arrived, there wasnāt even a proper place to sit, which already set a bad tone. I booked a Russian manicure online but wasnāt familiar with what that entailed. I showed a picture of what I wanted, but the nail tech didnāt deliver, and the owner wasnāt helpful either. Instead of explaining things beforehand or offering guidance, the owner just said, āWell, thatās what it says onlineāstructured.ā
How am I supposed to know what āstructuredā means if Iāve never had it done before? Other salons usually let me know if what I want will work for my nails, and I donāt mind paying extra for the look I want. But here, there was zero communication, and the nail tech didnāt warn me it wouldnāt work until after she started.
To make matters worse, I waited 20 minutes past my appointment time (3:30) for Cheyenne to start, and when she did, she kept answering her phone, which slowed things down even more. For $100, I expected much better serviceāa hand massage, at the very least. Instead, I was told to rub in my own lotion and to pay at the door when she was done.
The owner showed no empathy or willingness to fix the situation, and the whole experience was incredibly disappointing. I really wanted to like this place, but the lack of professionalism and care has completely turned me off. Iāve never felt this bad leaving a nail salon before, and I wonāt be coming back.
Look at the pictures below of what I got verses what I wanted which is the Frenchie set
