Gentle Dental in Queens - Bayside (NY)

1 /5 Angie Y: Looks nice on the outside, but theyre really out for your money. I called to make sure they took my insurance (they claimed that they did but when it came time to pay, I found out they werent even in my network). While I appreciated the detailed examination at the time. I dont appreciate the set up that comes with it. I came in to get a tooth pulled because the name assured me it wouldnt be painful (it wasnt). What i didnt expect or ask for was a whole invisalign consultation and 3D render (which is to set you up into getting the treatment done). Had I known that they would file these claims against my insurance without my knowledge, I wouldnt have came. I definitely wont be coming back. Paid double the amount I normally would have to pay to get a tooth pulled.

5 /5 Jacob Ramey: I will admit, I was apprehensive at first, I hadn’t been to a dentist in a while and part of me didn’t want to know if I had a bunch of cavities or perhaps something more serious. I had also read reviews here some of which were quite negative, and others stating that they didn’t take PPO and so I was hoping they would take my insurance. But after three visits I can safely say this is a very nice dentist office. Reception was very nice and friendly, and assured me that my insurance was indeed covered. They took meticulous X rays, and my dental hygienist was thorough about cleaning my teeth. I met with Dr Park and he seemed very kind and knowledgeable, he showed me my X rays and where I needed to get some spots taken care of, and also explained how to go about flossing and taking care of my teeth, as well as answering any questions I had. I went back a few days later to get some spots filled and Dr Park and his assistant were great, I genuinely didn’t feel a thing and my teeth feel much better now. Dr Park is a professional and knowledgeable dentist and he really knows what he’s doing. All in all, reading some of these reviews that were negative made me nervous so I wanted to address them directly. Yes they do take PPO plans, but as always ask the front desk ahead of time to ensure that you are covered if you have any concerns. No, they didn’t try to pressure me in any way to get any specific treatment, but it is always the right of the patient to refuse a treatment, so the reviews which stated “they billed my insurance for something without asking me for permission”, it is up to us to ask questions and communicate with the staff so that we don’t get any surprises. Definitely was not my experience, I would definitely take some of those reviews with a grain of salt. The staff were nice and it was actually the first good dentist experience I have had in recent memory. I had a very positive experience over the course of three appointments, and if you are looking for a nice, clean, friendly dental office this is a great choice and I would definitely recommend them.

5 /5 Dora Kogen: The service that my mom received was great and all the staff was very kind. Dr. Roman Kogen is incredibly knowledgeable and patient. He took the time to explain my mom options and we felt confident in his recommendations. The procedure was quick and painless, and we thrilled with the results!

2 /5 Sandra Edwards: I wont take anything away from the dental work that was done. They do a great job. Unfortunately, it appears that staff members are made aware of the follow up customer service survey you complete and if you point out issues with certain staff members, you become a perceived troublemaker for all. I have never initiated communicating concerns on my own, as it is the practices protocol to present this survey as standard for patient visit follow up. As a result, staff members who normally greet me when I visit said nothing this last time around. This last visit was indeed my last.