Genial Nail & Spa - Bronx (NY)

1 /5 Rosado Rosado: DO NOT WASTE YOUR TIME OR MONEY‼️‼️ THIS PLACE IS EXPENSIVE AND FULL OF AMATEURS. Came here once 5 years ago and now I remember why I never came back. I came in today for Mothers Day to get pampered, I was so excited. The lady doing my pedicure handed me a flyer for my options of pedicures. I decided on the Tea Tree Pedicure for $33. I asked the lady to please make my water nice and hot, but it wasnt. I told her the water was cold, and she warmed it up, but not much. She didnt clean under my nails, nor did she cut off my cutiles fully. Another young lady approaches & starts on my nails. So I just layed back & enjoyed my foot message and let her do her thing. Once I was done, they told me my total was $109. I gave $10 tip. They added an additional $19 for gel that they charge $10 at any other salon in NY. So I paid a total of $119 for a mediocre pedicure in cold water and nails that looked like they were done by a 5 year old. Sherlene, the manager, argued back and forth with me the entire time. She would not admit that the nails were poorly done and just not a good-looking set. She refused to give me a refund and instead proceeded to do an art project to fix my nails over the girls work. Once she was done I told her that she should remove the photos in her window as she is falsely advertising someone elses work, and no one in her salon knows how to do a professional set of nails. She told me that its because my hands are different from those in the window. I told her she was delusional. Not once did she apologize, and she even huffed in frustration when I told her that I wanted her to add extensions to all my nails if she wasnt going to cut them off and re do them. Doing nails is an art. Shaping nails takes skill and patience, and once you have mastered your craft, you can do a clean and beautiful set on any shape of hands. Clearly, Sharlene is just as much of an amateur as the staff. She hires. Take your job seriously, train your girls and maybe your customers will come back again and you wont have to be falsely advertising someone elses work on your window and charging such ridiculous prices for the terrible work you and your staff provide, robbing the women in your community. Do better. Personally, I will never go back. Worst Mothers Day set ever.

1 /5 Rosemary Minaya: I had done my nails here once or twice before and I liked it, but I feel it’s a bit pricey for me. Today I came as an emergency and had my nails done by Kevin. I hated it. I never write reviews, but I feel many customers (like me) rely on reviews. He was in such a rush; kept burning me and cut me while filing. He didn’t clean my cuticles or any of the surrounding acrylic as a result of the fill in. I asked him to cut my nails, and I guess he was in such a rush that didn’t wait for me to show him the length I wanted. I asked for coffin style nails and they are not at all. I feel he skipped steps and at no point they give you a chance to wash your hands. Overall, I won’t be returning (even in an emergency situation). When we come to these places, we want to feel relaxed, but he was worrying about finishing and getting the next customer that he lost me as a customer (even if it was seldom).

1 /5 Chocolate Honeybee: LADIES DONT GO HERE THEY ARE OVER PRICED WITH BAD QUALITY WORK. I showed him what I wanted and didn’t bother him. Each of my nails were uneven. The application of the acrylic was soo thick and clumpy he used the drill for about an hour to try and get them smaller. My pinky on my left hand is literally crooked to the right. I have acrylic stains on my nails from such a bad job and my cuticles itself were not done at all and they tried to charge me $80! For such bad work (look at the sides of my nails. Almost every nail is either uneven or drilled down and now the nail is too small!!!)

1 /5 Kimberly Peake: Charged me $15 for a soak off on my nails that I did with them all because I didn’t add an extra for the pedicure service. I was charged $118 for sns nails which were supposed to be $45 and $40 for gel toes. Don’t understand where the extra money came from. But I will never come here again. Close this place down.

1 /5 Jen: Save your money and go some place where they care and take their time. I Will NOT be coming here ever again. I don’t ever leave reviews. But after today and their horrible customer service I will not be supporting this business. Today was the last straw. The nail tech did not do a great job on my acrylics. I pointed out the issue and he proceeds to laughing and joking around in his language to the other nail techs. He skipped steps. Didn’t file my nail correctly. Was cutting and burning me. Rushed the acrylic and left pockets and bumps. Told me he’ll cover it up with nail polish. I asked the lady if she could fix it she then spoke to him in their language and just ignored me. No help whatsoever. He rushed the whole process and my nails look bad! This is not the first time that they rush with my nails. But after asking to have my nails fixed and being laughed at and then ignored I will not come here again.