1 /5 Deana M: I’m so disappointed in this nail salon that was recommended to me. To begin, I was referred to Alina, a nail tech who only does hands. She books through Instagram and so I thoroughly read through her policy, followed the instructions and booked with her for my hands and also informed her of needing a pedicure as well, which we also scheduled. We agree on an appt, to which she then had to change, which was perfectly fine. The appt was booked for a gel hands and feet set. I arrived at 615pm for my 630pm appt, early yes but on time. I then wasn’t seen by Alina until 640pm, even though her policy clearly states to arrive on time. I sit down only to be informed that she can only do my nails and that the salon closes at 7, and another tech cannot do my pedicure as agreed upon booking. Alina supposedly forgot when she rescheduled my 1st appt, despite there being proof of the booking thru Instagram. She did not communicate that with the other nail techs because I could have been booked for an earlier appt. After completing my hands, I was satisfied and did love my set! A few weeks later, I decided to give the salon a 2nd chance. Unfortunately, Alina’s and I availability didn’t match up for another appt, which was fine but we agreed for me to contact the salon directly to book. I spoke with Tina on 6/19 and Tina immediately got me an appt for 6/20 at 6pm, which was perfect. I arrived at 545pm for my appt, and was greeted by a tech already servicing others. I let her know I’m here for my 6pm appt with Tina. The tech informs me that Tina wasn’t in today. I reiterated to the tech that I spoke with Tina directly yesterday and made an appt, and if this is the case, why wasn’t I contacted to either cancel or reschedule if no one else was available. The tech had nothing to say, I then ask who is going to service me since I still have my appt. The tech said “I’m busy”. I looked to Alina, asking her, what’s going on with the poor communication in this salon. All Alina could tell me was that she just found out today she wasn’t going to be here.
At no point, did anyone attempt to either address the issue nor was there an apology, surrounding the poor communication. From what I see, the techs work for themselves making their own appt’s and do not communicate with each other. This is exactly why nail techs have such a negative rapport, because they’re only concerned about making money, that they disregard customer service and communication. I do not care to return, hence why I was giving them a try. But this is what you get when aesthetics do not match professionalism.
