DOCS Dental: Fort Drum - Fort Drum (NY)

4 /5 F M: Kind and professional towards me and my littles. My only caveat and this is literally me nitpicking is that the dentist did not wear a mask when he was doing my exam. With him being up close to my face I think it would be a little more sanitary if he uses a mask when he goes up to patients faces. But all in all not a bad experience.

3 /5 leah m: The assistant that did the xrays and got me ready was so wonderful! She was very efficient and explained everything. The doctor came in, introduced herself and started the exam. She did something as part of the exam I have never had done anywhere else. She took the tool and went under my gums saying 4 numbers per tooth. It was very painful and made my gums bleed a lot. When she was doing the cleaning it was so painful I actually had to tell her to stop. I got through it but I have never had pain during a cleaning before. I was shocked. It felt like she was rushed during it as well. The doctor was nice but Ive never had an experience like that during a cleaning. Ive also never seen a Dr do a cleaning. It is always the dental hygienist. And Im supposed to go back for a filling....

1 /5 Neil Engel: I am extremely disappointed in my experience with this office. After only two exams and one cleaning, they suddenly claimed I needed an expensive deep cleaning procedure due to “gum levels”—something no previous dentist ever mentioned. Despite TRICARE already approving and covering my dental care, they tried to charge me over $200 in copays for a service that seemed more about generating revenue than genuine patient need. This kind of upselling is a disgrace and a disservice to military families. There was no thorough explanation, just a hard push toward a procedure I never needed before. It felt like I was being treated as a billing opportunity, not a patient. I strongly caution others to get a second opinion before accepting any treatment plan here. This should not be the standard of care at a military-serving provider.

5 /5 Nonichef: I was impressed with the level of care my son received during his visit. They took the time to explain each step of the process to him. From the receptionist to the dental hygienist and Dr. Frank Pagano, everyone was incredibly friendly and attentive. I would highly recommend this clinic to anyone in need of dental care!

1 /5 Brittnee Ames: I’d leave zero stars if I could. This is hands down one of the worst dental offices I have ever visited. I have been going to them since January of this year and had nothing but good services until my most recent visit on 5/2. When I got there I found out they had got a new dentist and clearly everyone in the office was new. The girl at the front desk is rude and clueless, and even after the fact I can’t get her the answer the phone it’s almost like she is intentionally ignoring my phone call. As for the dentist, I informed her about my dental anxiety and she assured me everything was going to be okay when indeed it was not. She said the appointment would take an hour and 20 minutes I was in her chair for over 2 hours and she didn’t even finish the work. The last 50 minutes of my appointment I could feel every bit of what she was doing to my tooth, i mentioned numerous times I could feel what was happening and when I asked to be renumbed she said she would and never did. I also informed her that my cheek and face was burning and she said I had a little injury when I got to my car I saw I had 6+ burns and blisteres all over my lip and gums. She let me sit in her chair for 50 minutes with tears running down my face in pain and could careless. I also paid $300 for services I am no longer getting and now I am being informed that it will take 8+ weeks for me to get my refund. And don’t have any hopes of speaking with an office manager because clearly they don’t have one you get an email for another office out of state. I’d save yourself the time and money and go to Watertown Dental Health Group.