DM Auto Repair - Bronx (NY)

1 /5 Grandmas House I Daycare: Literally one of the most horrible experiences dealing with an auto shop. I’ve taken my car here twice from being recommended by a body shop a bit further down the road. When I first got there two women receptions were very rude and did not provide any customer service until I had to ask who can I speak to. One began to bad mouth the body shop who recommended them and complained that they’re always sending people to them as if she was unhappy to provide the service. This time I was charged roughly $1800 for whatever it is they claim they fixed. I received the car and my check engine light and other errors were still popping up. I was told by Tiffany “you have to drive the car on the highway to see if it comes off” weird but okay fine. About 3 months later I had to return the car for even more issues which was a costly $2400. Fast forward to now I had to bring the car in once again for issues that should have been fixed. The woman who handles the mechanical part of customer service has a VERY nasty attitude and is neither informative nor competent with anything to do with cars. It’s so unclear as to how she even got this job. She comes off as if asking her a question about your car is a nuisance to her life. She claims you have to bring the car in at 8am sharp. Today my husband gets there at 8:10 and they do not even look at the car until around 9:30 which was super inconvenient because we all have a job to do. The more professional thing to do would be to COMMUNICATE with your client and explain that there would be a wait and give the option to either wait or come back when the service is complete. There is no way that the professional thing to do is have a person waiting in a small cold area for hours without even offering them a bottle of water. Then to be upset that they are asking questions that should have been answered from the start of service. Roughly 3 people asked “what’s wrong with the car?” We’re clearly not mechanics. It’s you who gets paid to tell me what’s wrong with my car and fix the problem. The owners need to really have a discussion with those horrible receptionist about their attitude, professionalism, conduct, competence, communication and manners. They overall suck! Get them into a class to teach them proper customer service skills. The place would run so much smoother if those women were better at their jobs!

5 /5 Samuel A Perez: Great and quick service, we were in and out in less than 30 minutes. Me and my Dad were referred by DMV to get our Winnabego Solis ProMaster 2500 Class B RV Van registration and the owners Father and Son were extremely professional and very talkative as myself so we enjoyed conversations about the 1911 Ford vehicle that I have in the picture and told me the story about his wife who passed away not too long ago. Love that vehicle and he was planning to rebuild it for them to ride in but as she passed away he lost interest and rebuilding it so it sits in the shop for sure. Me and my dad were admired by the vehicle since we never seen a 1911 Ford and were intrigued by the tires being made out of wood. The owner said that the car only runs 28 mph when its built. Who found it fascinating and enjoyed hearing his story. Follow us on Instagram @nyctme & @PrimeVoyager for more pictures

1 /5 Jairo Cueto: My experience in this place was a complete disappointment. From the moment I arrived, the customer service was terrible. The employees seemed more interested in chatting among themselves than in attending to customers; I had to wait a long time just for someone to look at me, and when they finally did, the treatment was impersonal and almost rude, as if my presence was a nuisance to them. As for the car service, it was just as frustrating. First, they gave me an estimated delivery time that was completely inaccurate, since I had to wait much longer than agreed without a clear explanation. When I finally received my vehicle, the work was poorly done. I noticed that they had not solved all the problems I pointed out and, to top it off, the car had marks and scratches that were not there before leaving it there. I tried to talk to the staff to correct these errors, but the answer was disinterested and unprofessional. They seemed to have no intention of taking responsibility or offering a satisfactory solution. The lack of commitment and professionalism in this place is incredible, and I would definitely not recommend this site to anyone. Not only did I waste time and money, but I was left with the feeling that they simply dont care about the customer."

5 /5 Mist M: DM Auto is the best place to go to to have your vehicle repaired. The owner, Leo, is extremely knowledgeable, kind, and experienced with jeep wranglers. Ive never had to go back twice for a repair. His shop is always clean with a waiting room that is clean and comfortable with a tv and cable. All of Leos mechanics are professional, courteous, and skillful. Im a woman, and I dont trust many mechanic shops for good reasons. Ive finally found a shop I can trust and relax my mind. Francesca is who you speak to first and she is so sweet and nice! She is very knowledgeable on cars as well and will try to fit you in for an appt. Leo has a great team of people who reflects him.

5 /5 Wandamaria Rodriguez: DM auto repair is totally the best. I have used their services three times already and they been amazing and do an incredible job in repairing the car. I want to shout out Tiffany for being so kind and professional and so efficient in her role in this company. Thank you so much, Thank you Alan Christian for recommending them to me