1 /5 Jessica Hains: i hate to leave a negative review for a small business, but i’ve now had multiple unpleasant experiences at this salon. most recently, the nail tech was not paying attention and filing the sides of my nails down way too aggressively, which caused the skin on my pinky finger to start bleeding quite a bit. the nail tech was flustered and put some sort of a clear chemical liquid into the open skin to try to stop the bleeding. i don’t know what this was, but it stung and i didn’t feel great about her putting foreign materials into an open wound, especially without being asked. the whole finger was tender to the touch for about a week after which makes me wonder if i had a mild infection.
i understand accidents happen, but nothing was done to remedy the situation (though the nail tech did apologize). i would have appreciated a small discount, complimentary add-on… really anything acknowledging the mistake would’ve been nice. they are also not transparent about pricing and hit me with a +$6 credit card fee at the last minute. i completely understand them preferring cash, but CC pricing or the % fee should be included somewhere on their menu. apart from them pressuring me to take out cash from their ATM, the staff here is largely very nice, but i will not be returning due to there being better salon options in the neighborhood. my gel manicure is also chipping one week after receiving the service.
